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For Companies At a Glance
- Tasks: Join a free online course to gain essential customer service skills and qualifications.
- Company: This programme is designed for unemployed Londoners seeking to boost their careers.
- Benefits: Enjoy fully funded training worth £2,200, personalised coaching, and flexible online learning.
- Why this job: Perfect for those wanting to enhance their employability and gain recognised qualifications.
- Qualifications: Open to London residents aged 19+, currently unemployed, with the right to work in the UK.
- Other info: Course starts on 19 August 2025; early applications are encouraged due to limited spaces.
Ready to Restart Your Career?
Free Online Course | Starts Tuesday 19 August 2025
Fully Funded | Training Value £2,200
If you want to boost your confidence, develop practical skills and take a clear step forward, this fully funded online programme is here to help.
Over two and a half weeks, you will complete two nationally recognised qualifications, benefit from one-to-one career coaching, and gain the tools you need to re-enter the job market or explore a new career path.
You Will Receive
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Free training worth £2,200
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Two NCFE-accredited qualifications
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Personalised career coaching
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Job search techniques and employability skills
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A clear, supportive route to your next step
Qualifications Included
NCFE Level 1 Certificate in Personal and Social Development
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Goal setting and identifying strengths
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Effective communication and teamwork
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Managing personal finances
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Building self-awareness and understanding inclusion
NCFE Level 2 Certificate in Customer Service for Hospitality
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Delivering excellent customer service
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Understanding workplace behaviours
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Enhancing teamwork, problem-solving and communication
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Learning about legal, health and safety requirements
Who Can Apply
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London residents aged 19+
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Currently unemployed
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Have the legal right to live and work in the UK
(Student visa holders are not eligible)
Course Details
Start Date: Tuesday 19 August 2025
Mode: 100% Online – attend from anywhere in London
Spaces are limited, early applications are recommended
If you are looking to return to work, change direction or strengthen your skills, this course will give you the structure, qualifications and support to get started.
Apply now to take the next step towards your future.
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Free Customer Service & PSD Training for Unemployed Londoners - Starts 19th August employer: Step Ahead Recruitment Ltd.
Contact Detail:
Step Ahead Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free Customer Service & PSD Training for Unemployed Londoners - Starts 19th August
✨Tip Number 1
Make sure to research the qualifications included in the course. Understanding the NCFE Level 1 and Level 2 certificates will help you articulate how they align with your career goals during the training.
✨Tip Number 2
Engage with the course community early on. Networking with fellow participants can provide valuable insights and support, which may lead to job opportunities after completing the training.
✨Tip Number 3
Take full advantage of the one-to-one career coaching offered. Prepare specific questions or topics you want to discuss, as this personalised guidance can significantly enhance your job search strategy.
✨Tip Number 4
Practice your communication and teamwork skills throughout the course. These are essential for customer service roles, and demonstrating these abilities can set you apart when applying for jobs post-training.
We think you need these skills to ace Free Customer Service & PSD Training for Unemployed Londoners - Starts 19th August
Some tips for your application 🫡
Understand the Course Details: Read through the job description carefully to understand what the course offers. Highlight key points such as the qualifications included and the skills you will develop, as this will help you tailor your application.
Tailor Your Application: Make sure to customise your application to reflect your interest in the course. Mention how the training aligns with your career goals and why you are eager to participate in this programme.
Highlight Relevant Experience: Even if you are currently unemployed, think about any past experiences that relate to customer service or personal development. Include these in your application to demonstrate your suitability for the course.
Check Eligibility Requirements: Before applying, ensure you meet all eligibility criteria outlined in the job description. This includes being a London resident aged 19+, currently unemployed, and having the legal right to work in the UK.
How to prepare for a job interview at Step Ahead Recruitment Ltd.
✨Research the Course and Qualifications
Before your interview, make sure to thoroughly understand the course details and the qualifications you will receive. Familiarise yourself with the NCFE Level 1 and Level 2 certificates, as well as how they can benefit your career path.
✨Show Enthusiasm for Learning
Express your eagerness to learn and develop new skills during the interview. Highlight any previous experiences where you successfully adapted to new challenges or acquired new knowledge, as this demonstrates your commitment to personal growth.
✨Prepare Questions for Your Interviewer
Think of insightful questions to ask your interviewer about the course and its outcomes. This shows that you are genuinely interested in the programme and helps you gather important information to make an informed decision.
✨Highlight Your Career Goals
Be ready to discuss your career aspirations and how this course aligns with them. Articulating your goals will help the interviewer see your motivation and how the training can assist you in achieving your objectives.
