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- Tasks: Be the first voice of care for patients and manage enquiries with a friendly approach.
- Company: Join a respected GP surgery in beautiful St Ives, Cornwall.
- Benefits: Competitive salary, NHS pension, 5 weeks annual leave, and free onsite parking.
- Other info: Supportive team environment with opportunities for training and development.
- Why this job: Make a real difference in your community while enjoying beach breaks during lunch.
- Qualifications: Friendly, organised, and able to handle challenging conversations professionally.
The predicted salary is between 24465 - 27476 £ per year.
Be the ‘First Voice of Care’ for our patients in a dream location where you can take your lunch break at the beach!
Current salary range: £24,465 - £27,476 NHS pension scheme
Full & part-time hours available
5 weeks annual leave plus bank holidays
About the Role
As a Patient Co‑Ordinator, you will join our fantastic medical admin team and will be the first person our patients speak - whether they contact us face‑to‑face, online, or over the telephone. We are looking for someone who really wants to make a difference, whilst remaining calm, organised and friendly. You will provide high-quality support, ensure patients receive the right care at the right time, and play a vital role in the smooth running of our surgery. We want to provide the best service possible for our patients and to do that we need energetic and enthusiastic people who really care about helping our local community.
Key Responsibilities
- Act as the first port of call for patients contacting us in person, online, and via the telephone.
- Manage high‑volume telephone and online enquiries in a calm, organised, and friendly manner.
- Provide clear, accurate information and support in a fast‑paced busy environment.
- Handle confidential and sensitive information in line with GDPR.
- Remain calm, empathetic, and solution‑focused during challenging or emotional conversations.
- Perform administrative IT duties, including appointment booking, updating patient records, processing prescription requests.
About You
- Friendly, patient‑focused, and able to deliver excellent customer service.
- Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally.
- Highly organised & strong attention to detail.
- Highly confident using IT systems with the ability to learn new software and processes quickly.
- Fabulous Team Player, able to work in a busy NHS environment.
What We Offer
- Highly competitive salary currently equivalent to NHS Bands 2-3 with potential opportunities to progress.
- NHS Pension Scheme with an Employer Contribution of 23.78%.
- 5 weeks annual leave plus bank holidays (pro-rata).
- FREE onsite parking in St Ives.
- Supportive and friendly team environment.
- Opportunities for learning, training and development.
- Working in a respected and community‑focused GP surgery.
- Beautiful Grade II listed building in the heart of St Ives within walking distance to the beach for lunch breaks.
- Free refreshments & frequent staff perks.
How to Apply
If you are passionate about supporting patients and enjoy working in a dynamic and rewarding environment email your CV to management.stennack@nhs.net.
Patient Co-Ordinator in St Ives employer: Stennack Surgery
Contact Detail:
Stennack Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Co-Ordinator in St Ives
✨Tip Number 1
Get to know the company! Research Stennack Surgery and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Co-Ordinator, you'll be the first voice patients hear. Role-play with friends or family to handle different scenarios, especially those tricky conversations, so you feel confident and calm when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Stennack Surgery. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your customer service skills and any relevant experience that aligns with the role of Patient Co-Ordinator.
We think you need these skills to ace Patient Co-Ordinator in St Ives
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for patient care shine through. We want to see that you genuinely care about making a difference in our community!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the role of Patient Co-Ordinator. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Stennack Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Co-Ordinator. Familiarise yourself with the key tasks like managing enquiries and handling sensitive information. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first voice of care, it's crucial to highlight your customer service skills. Prepare examples of how you've handled difficult conversations or provided excellent support in previous roles. This will show that you can remain calm and friendly under pressure.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as dealing with an upset patient or managing a high volume of calls. Practise your responses to these scenarios, focusing on your problem-solving skills and empathy. This will help you stand out as a candidate who can handle the demands of the job.
✨Demonstrate Your IT Savvy
Since the role involves administrative IT duties, be prepared to discuss your experience with various software and systems. If you’ve learned new technologies quickly in the past, share those examples. This will reassure them that you can adapt to their systems without a hitch.