At a Glance
- Tasks: Be the first voice of care for patients and manage enquiries with a friendly approach.
- Company: Join a respected GP surgery in beautiful St Ives, Cornwall.
- Benefits: Competitive salary, NHS pension, 5 weeks annual leave, and free onsite parking.
- Other info: Supportive team environment with opportunities for training and development.
- Why this job: Make a real difference in your community while enjoying beach breaks during lunch.
- Qualifications: Friendly, organised, and able to handle challenging conversations professionally.
The predicted salary is between 24465 - 27476 £ per year.
Be the ‘First Voice of Care’ for our patients in a dream location where you can take your lunch break at the beach!
Current salary range: £24,465 - £27,476 NHS pension scheme
Full & part-time hours available
5 weeks annual leave plus bank holidays
About the Role
As a Patient Co‑Ordinator, you will join our fantastic medical admin team and will be the first person our patients speak - whether they contact us face‑to‑face, online, or over the telephone. We are looking for someone who really wants to make a difference, whilst remaining calm, organised and friendly. You will provide high-quality support, ensure patients receive the right care at the right time, and play a vital role in the smooth running of our surgery. We want to provide the best service possible for our patients and to do that we need energetic and enthusiastic people who really care about helping our local community.
Key Responsibilities
- Act as the first port of call for patients contacting us in person, online, and via the telephone.
- Manage high‑volume telephone and online enquiries in a calm, organised, and friendly manner.
- Provide clear, accurate information and support in a fast‑paced busy environment.
- Handle confidential and sensitive information in line with GDPR.
- Remain calm, empathetic, and solution‑focused during challenging or emotional conversations.
- Perform administrative IT duties, including appointment booking, updating patient records, processing prescription requests.
About You
- Friendly, patient‑focused, and able to deliver excellent customer service.
- Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally.
- Highly organised & strong attention to detail.
- Highly confident using IT systems with the ability to learn new software and processes quickly.
- Fabulous Team Player, able to work in a busy NHS environment.
What We Offer
- Highly competitive salary currently equivalent to NHS Bands 2-3 with potential opportunities to progress.
- NHS Pension Scheme with an Employer Contribution of 23.78%.
- 5 weeks annual leave plus bank holidays (pro-rata).
- FREE onsite parking in St Ives.
- Supportive and friendly team environment.
- Opportunities for learning, training and development.
- Working in a respected and community‑focused GP surgery.
- Beautiful Grade II listed building in the heart of St Ives within walking distance to the beach for lunch breaks.
- Free refreshments & frequent staff perks.
How to Apply
If you are passionate about supporting patients and enjoy working in a dynamic and rewarding environment email your CV to management.stennack@nhs.net.
Patient Co-Ordinator in St Ives employer: Stennack Surgery
Join Stennack Surgery as a Patient Co-Ordinator and become the 'First Voice of Care' in a supportive and friendly team environment. Enjoy a highly competitive salary, generous annual leave, and the unique advantage of taking your lunch breaks at the beach in beautiful St Ives, Cornwall. With opportunities for professional growth and development, you will play a vital role in providing exceptional care to our local community while working in a stunning Grade II listed building.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-Ordinator in St Ives
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Stennack Surgery for the Patient Co-Ordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Co-Ordinator in St Ives
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Stennack Surgery, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Stennack Surgery, and how you can make a difference!
How to prepare for a job interview at Stennack Surgery
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Stennack Surgery.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Stennack Surgery appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Stennack Surgery supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
