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- Tasks: Operate Tug Masters to move freight and assist with vessel operations.
- Company: Join Stena Line, a leader in sustainable shipping connecting Europe.
- Benefits: Enjoy discounts on travel, gym memberships, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on safety and customer service.
- Qualifications: Must be 21+, hold a UK driving licence, and be adaptable.
- Other info: Permanent part-time role based in Holyhead; apply by June 10, 2025.
At Stena Line, we’re not just transforming the shipping industry—we’re leading the way toward a sustainable future by connecting Europe. Become part of our close-knit, supportive team where challenges are met with collaboration, and every day is an opportunity to grow. The journey begins with us, and it begins with you.
As a vital member of our Port Operations Team, your primary focus will be operating Tug Masters to safely and efficiently move unaccompanied freight. This crucial role ensures the smooth flow of port operations, supporting vessel arrivals and departures with precision. Beyond Tug Driving, you’ll also assist with safely mooring vessels, coordinating the loading and unloading of freight and vehicles, and facilitating passenger transportation as needed.
If you’re ready to contribute to a dynamic team and take on a hands-on role where Tug Driving is at the forefront, we’d love to have you on board!
Some of your key responsibilities:
- Operate Tug Masters as the primary focus of the role, ensuring the safe and efficient movement of unaccompanied freight.
- Uphold the Stena Line brand by demonstrating our core values of being welcoming, caring, and reliable.
- Provide top-level customer service in line with our standards at Ports and Terminals.
- Assist with the loading and unloading of freight and vehicles during vessel arrivals and departures.
- Safely marshal freight and passenger vehicles for smooth embarkation and disembarkation.
- Contribute to fostering a positive safety culture and psychological safety within the team.
- Support mooring operations, marshalling, and the operation of linkspans and ramps.
- Maintain and care for equipment, facilities, and tools, ensuring any faults are reported.
- Carry out additional tasks as required to meet local operational needs.
What you will experience:
As a key member of the Port Operations team, you’ll be responsible for ensuring the safe and timely mooring of vessels during arrivals and departures. Your primary role will be to assist with the smooth and efficient transportation of passengers and vehicles to and from the vessels, while delivering exceptional customer service to ensure a pleasant experience for all our guests.
Benefits:
- Concessionary travel on any route on the Irish Sea/North Sea
- 75% Discounts on UK Rail travel
- Company pension & life assurance scheme
- Discounts on gym memberships, digital fitness subscriptions and equipment
- Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
- Enhanced Maternity and Paternity pay
- Cycle to work scheme
- Employee Assistance Programme
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities
Who you are:
At Stena Line, your personality is just as important as your skills. You’ll need to be flexible, adaptable, and dependable. Are you a proactive team player who thrives under pressure? Do you have the willingness to learn and adapt to new vehicles or skills when needed?
Requirements:
- Must be at least 21 years old.
- Hold a full UK driving licence.
- Experience driving large vehicles is preferred but not essential.
- Need to be flexible due to the nature of the role.
- Possess a fantastic can-do attitude.
- Willingness to work outdoors in all weather conditions.
This is a permanent part-time position based in Holyhead within our Ports and Terminals department. To apply, please register your profile and send in your CV in English by 10th June 2025. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e-mail or postal service.
If you have any questions regarding the recruitment process you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner.
About Stena Line:
As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business.
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
Port Service Operative (PPT) employer: Stena Line
Contact Detail:
Stena Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Port Service Operative (PPT)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Port Service Operative. Understanding the nuances of operating Tug Masters and the importance of safe mooring will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your customer service skills. Since providing top-level service is crucial in this role, think of examples from your past experiences where you went above and beyond for customers, and be ready to share them.
✨Tip Number 3
Network with current or former employees of Stena Line. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Be prepared to discuss your adaptability and flexibility. Given the nature of the role, having examples ready that illustrate how you've successfully adapted to changing situations will show you're a great fit for the team.
We think you need these skills to ace Port Service Operative (PPT)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles involving large vehicles or customer service. Emphasise skills that align with the responsibilities of a Port Service Operative, such as teamwork, adaptability, and a proactive attitude.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Stena Line's values that resonate with you, such as their commitment to sustainability and customer service. Use examples from your past experiences to demonstrate how you embody these values.
Highlight Relevant Skills: Clearly outline any relevant skills in your application, such as experience with mooring operations, marshalling, or operating large vehicles. If you have a full UK driving licence, make sure to mention it prominently.
Follow Application Instructions: Ensure you submit your application through the specified channels on the StudySmarter website. Double-check that all documents are in English and submitted before the deadline of 10th June 2025. Avoid sending applications via email or postal service as per the company's guidelines.
How to prepare for a job interview at Stena Line
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Port Service Operative, especially operating Tug Masters and assisting with mooring operations. Familiarise yourself with the specific tasks mentioned in the job description to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since providing top-level customer service is crucial for this role, prepare examples from your past experiences where you delivered excellent service. Highlight how you handled challenging situations and ensured a positive experience for customers.
✨Emphasise Teamwork and Adaptability
Stena Line values collaboration and flexibility. Be ready to discuss instances where you worked effectively as part of a team and adapted to changing circumstances. This will show that you can thrive in a dynamic environment.
✨Demonstrate a Safety-First Mindset
Given the importance of safety in port operations, be prepared to talk about your understanding of safety protocols and how you've contributed to a safe working environment in previous roles. This will align with Stena Line's commitment to fostering a positive safety culture.
