At a Glance
- Tasks: Operate Tug Masters and ensure smooth port operations for freight and passenger transport.
- Company: Join Stena Line, a leader in sustainable shipping with a supportive team culture.
- Benefits: Enjoy discounts on travel, gym memberships, and a comprehensive wellbeing cash plan.
- Other info: Flexible working outdoors with opportunities for continuous training and career progression.
- Why this job: Be part of a vital team that connects people and places while growing your skills.
- Qualifications: Must be 21+, hold a UK driving licence, and have a can-do attitude.
The predicted salary is between 30000 - 42000 £ per year.
At Stena Line, we’re not just transforming the shipping industry—we’re leading the way toward a sustainable future by connecting Europe. Become part of our close-knit, supportive team where challenges are met with collaboration, and every day is an opportunity to grow.
As a vital member of our Port Operations Team, your primary focus will be operating Tug Masters to safely and efficiently move unaccompanied freight. This crucial role ensures the smooth flow of port operations, supporting vessel arrivals and departures with precision. Beyond Tug Driving, you’ll also assist with safely mooring vessels, coordinating the loading and unloading of freight and vehicles, and facilitating passenger transportation as needed.
Key Responsibilities
- Operate Tug Masters, ensuring the safe and efficient movement of unaccompanied freight.
- Uphold the Stena Line brand by demonstrating our core values of being welcoming, caring, and reliable.
- Provide top-level customer service in line with our standards at Ports and Terminals.
- Assist with the loading and unloading of freight and vehicles during vessel arrivals and departures.
- Safely marshal freight and passenger vehicles for smooth embarkation and disembarkation.
- Contribute to fostering a positive safety culture and psychological safety within the team.
- Support mooring operations, marshalling, and the operation of linkspans and ramps.
- Maintain and care for equipment, facilities, and tools, ensuring any faults are reported.
- Carry out additional tasks as required to meet local operational needs.
As a key member of the Port Operations team, you’ll be responsible for ensuring the safe and timely mooring of vessels during arrivals and departures. Your primary role will be to assist with the smooth and efficient transportation of passengers and vehicles to and from the vessels, while delivering exceptional customer service to ensure a pleasant experience for all our guests.
At Stena Line, your personality is just as important as your skills. You’ll need to be flexible, adaptable, and dependable. Are you a proactive team player who thrives under pressure? Do you have the willingness to learn and adapt to new vehicles or skills when needed?
Requirements
- Must be at least 21 years old.
- Hold a full UK driving licence.
- Experience driving large vehicles is preferred but not essential.
- Need to be flexible due to the nature of the role.
- Possess a fantastic can-do attitude.
- Willingness to work outdoors in all weather conditions.
About Stena Line: As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion - and welcome all applicants.
Benefits
- Concessionary travel on any route on the Irish Sea/North Sea.
- 75% Discounts on UK Rail travel.
- Company pension & life assurance scheme.
- Discounts on gym memberships, digital fitness subscriptions and equipment.
- Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more.
- Enhanced Maternity and Paternity pay.
- Cycle to work scheme.
- Employee Assistance Programme.
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities.
Port Service Operative employer: Stena Line
At Stena Line, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that prioritises employee growth and development. Located in Holyhead, our Port Operations Team provides unique benefits such as concessionary travel, discounts on rail travel, and a comprehensive wellbeing cash plan, ensuring that our team members feel valued and empowered in their roles. Join us to be part of a dynamic environment where your contributions directly impact the smooth operation of our services and the satisfaction of our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Port Service Operative
✨Tip Number 1
Get to know the company! Research Stena Line and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to port operations and customer service. Think about examples from your past experiences that demonstrate your skills and how you embody the Stena Line values of being welcoming, caring, and reliable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stena Line family and ready to embark on this exciting journey with us.
We think you need these skills to ace Port Service Operative
Some tips for your application 🫡
Show Your Personality:At Stena Line, we value personality just as much as skills. Make sure your application reflects who you are—be genuine and let your enthusiasm for the role shine through!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to highlight your relevant experience and how it aligns with our core values of being welcoming, caring, and reliable. We want to see how you fit into our team!
Highlight Your Flexibility:Since the role requires adaptability, be sure to mention any experiences where you've successfully handled changing situations or learned new skills quickly. We love proactive team players!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Stena Line
✨Know Your Stuff
Make sure you understand the role of a Port Service Operative inside out. Familiarise yourself with tug driving, mooring operations, and the importance of customer service in port operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Team Spirit
Stena Line values collaboration, so be ready to discuss your experiences working in teams. Share examples of how you've contributed to a positive team environment or helped colleagues during busy times. Highlighting your adaptability and willingness to support others will resonate well with the interviewers.
✨Emphasise Safety First
Safety is crucial in port operations. Be prepared to talk about your understanding of safety protocols and how you would contribute to fostering a positive safety culture. Mention any relevant experience you have in maintaining equipment or ensuring safe practices in previous roles.
✨Bring Your Can-Do Attitude
Stena Line is looking for someone with a fantastic can-do attitude. During the interview, express your enthusiasm for the role and your willingness to learn new skills. Share instances where you've tackled challenges head-on and how you remain flexible in dynamic environments.
