People Support Advisor

Location: Birkenhead, Wirral

Salary: £26,000 - £30,000 DOE

Are you excited about a career in HR that thrives in a dynamic and fast-paced environment? Embrace the perfect mix of HR expertise and maritime charm in this exciting opportunity. We are currently seeking a dependable administrator to join the People Team based in Birkenhead Port. This is a fantastic entry-level role for anyone looking to kickstart or grow their HR career by engaging with a variety of people-focused responsibilities. For the right candidate, CIPD study support and funding are available to help you advance your professional journey.

As part of the Stena Line team, supporting operations across the Irish Sea region, you'll be dedicated to providing top-notch service to your stakeholders and colleagues. We are passionate about fostering growth and helping employees reach their full potential by identifying and supporting the right talent for our thriving global business. Join our People Team and embark on an exciting HR journey with us!

Some of your key responsibilities:

• Providing first line HR advice and practical support on queries via a telephony and ticketing system. Responding to general enquiries and escalating issues when required.
• Manage the new starter process; from pre-employment and offer stage through to probation completion (includes producing offer letters, employment contracts and managing the background checking process via a third-party provider).
• Support the delivery of People objectives, taking ownership of ad hoc projects as and when directed.
• Key point of contact for all People related queries for Ports and Terminals and Ships.
• Produce employee contract change letters, liaise with managers as appropriate and undertake any follow up activities including updating the HR systems.
• Driving engagement initiatives by liaising with key stakeholders.
• Support our employee relations and absence management processes by monitoring and updating information and coordinating some meetings and issuing associated correspondence; this will include contacting colleagues and line managers when required.
• Manage the leaver process including responding to resignation letters, liaising with payroll and benefits administration.
• Maintain the HR system with starters, leavers, changes, right to work checks, background checks and holiday entitlements.
• Working collaboratively with key stakeholders to facilitate the recruitment process by providing advice and support.

Benefits:

• Competitive basic salary (£26,000 - £30,000 dependent on experience)
• Flexible Working 37 hours per week FTE
• Fantastic work-life balance, hybrid working (3 days per week in the office)
• 75% Rail discount throughout UK
• Concessionary travel on any route on the Irish Sea/North Sea
• Company pension & life assurance scheme
• A generous holiday allowance of 25 days plus bank holidays
• Recognition scheme
• Employee Assistance Programme
• Great working environment
• Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who You Are:

At Stena Line, who you are is just as important as what you do. We value flexibility and a willingness to tackle a variety of tasks, especially if you enjoy working with administrative responsibilities. You take pride in getting things done efficiently while maintaining a keen eye for detail and a structured approach. Adaptable and open to new challenges, you are someone who can be relied upon to keep your commitments. Your positive attitude, approachability, and ability to connect with people will contribute greatly to your success.

Our team thrives on ownership and challenging the status quo. We encourage innovative thinking and collaboration, so when you have a great idea or want to share best practices, take the lead, and trust in your ability to make it happen.

Qualifications:

• A confident communicator across all formats in both a personable and professional manner
• High attention to detail and accuracy through self-review and peer checking
• Ability to prioritise and escalate where necessary
• Employee experience focused approach
• Well organised with excellent time management skills and the ability to effectively prioritise your workload
• Competent with Microsoft Office packages (Word, Excel, PowerPoint, Teams, SharePoint, and ideally Power Automate & PowerBI)
• CIPD Level 3 qualification preferable but not essential (opportunity to study within the role)

This is a full-time, permanent position based in Birkenhead within our People Department. To apply, please register your profile and send in your CV in English as soon as possible but no later than 20th May 2025. We are having an ongoing selection, so do not wait with your application.

If you have any questions regarding the position you are welcome to contact Rebecca Small, People Business Partner at [email protected] or about the recruitment process you are welcome to contact Phil Howarth, Talent Acquisition Coordinator at [email protected].

About Stena Line:

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 6,100 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business. Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.