Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure cabins are spotless and provide friendly service in restaurants and shops.
- Company: Join Stena Line, a dynamic company with a supportive team culture.
- Benefits: Enjoy a fantastic work-life balance, concessionary travel, and a company pension.
- Why this job: Experience life at sea, meet new people, and grow your career in a vibrant environment.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Great opportunities for career progression and hands-on training.
The predicted salary is between 13 - 14 £ per hour.
Location – Cairnryan
Contract – Variable Hours
Hourly Rate – £13.59 per hour (inclusive of rolled‑up holiday pay)
Key Responsibilities- Ensuring cabins are cleaned thoroughly and in excellent condition prior to guests’ arrival on board.
- Delivering prompt and friendly service in restaurants, clearing tables, washing dishes.
- Serving customers in shops, operating tills, ensuring retail areas tidy, stocked and welcoming.
- Deliver exceptional customer service, meeting service standards and CSS goals.
- Ensure full compliance with company policies, including safety, food safety, quality and customer experience models.
- Support stock and cash control, minimizing wastage, shrinkage and fraud.
- Maintain merchandising plans across all locations.
- Represent the company proudly by adhering to uniform and personal presentation standards.
- Create a welcoming ambience and maintain vessel appearance.
- Address and resolve customer concerns promptly and professionally.
- Support operational tasks across locations and departments as required.
- Maintain cleanliness and presentation standards throughout the vessel.
- Maximise sales and gross profit by aligning activities with KPI targets.
Life at sea is dynamic, uplifting and full of variety — no two days are ever the same. You’ll work alongside a supportive team that looks out for one another, creating an environment where strong friendships form naturally. Whether helping guests, supporting onboard operations or working across multiple departments, you’ll play a meaningful role in keeping people and journeys connected. With excellent training, hands‑on experience and opportunities to grow, a role with Stena Line can open the door to a wide range of career paths. Many of our colleagues began in OSS and progressed into rewarding careers across the business.
Benefits- Fantastic work‑life balance
- Concessionary travel on Irish Sea/North Sea routes
- Company pension
Onboard Sales and Services Assistant employer: Stena Line
Contact Detail:
Stena Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Sales and Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Stena Line. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their crew.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and professional. This not only reflects your respect for the company but also gives them a taste of how you'll represent them on board.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Onboard Sales and Services Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Onboard Sales and Services Assistant role. Highlight relevant experiences that showcase your customer service skills and ability to work in a dynamic environment. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements or responsibilities to make it easy for us to read. We appreciate straightforwardness, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Stena Line
✨Know the Role Inside Out
Make sure you understand the key responsibilities of the Onboard Sales and Services Assistant. Familiarise yourself with tasks like cleaning cabins, serving customers, and maintaining stock levels. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Customer Service Skills
Since exceptional customer service is a big part of this role, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories to show how you can create a welcoming atmosphere and resolve concerns professionally.
✨Dress to Impress
First impressions matter! Make sure you adhere to uniform and personal presentation standards that reflect the company’s values. Dressing smartly not only shows respect for the interview process but also aligns with the company’s emphasis on appearance.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the role and the company culture. Asking about training opportunities or team dynamics can show your genuine interest in growing within the company and being part of the supportive team.