At a Glance
- Tasks: Lead the on-board team to ensure exceptional guest experiences and handle customer queries.
- Company: Join Stena Line, a leader in the travel industry with a focus on customer satisfaction.
- Benefits: Enjoy travel discounts, pension schemes, and continuous training opportunities.
- Other info: Ideal for those looking to grow in a vibrant and supportive environment.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests.
- Qualifications: Passion for customer service and previous hospitality experience required.
The predicted salary is between 25000 - 30000 £ per year.
Stena Line is seeking a Guest Services Supervisor to lead the on-board team on the Stena Britannica. The role focuses on maintaining high standards across guest services and handling customer queries effectively, all while promoting a welcoming atmosphere.
Ideal candidates will have a passion for customer service, previous experience in hospitality or similar roles, and hold a valid STCW certification.
A range of benefits including travel discounts, pension schemes, and ongoing training opportunities are offered.
Onboard Guest Services Supervisor – Customer Experience Lead employer: Stena Line
Stena Line is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about customer service. With competitive benefits such as travel discounts, pension schemes, and continuous training opportunities, employees are encouraged to grow and thrive in their roles while contributing to a welcoming atmosphere on board the Stena Britannica.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Guest Services Supervisor – Customer Experience Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stena Line. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stena Line
Don't be shy about reaching out to Stena Line directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Onboard Guest Services Supervisor – Customer Experience Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stena Line and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stena Line
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
