Customer Service Assistant in Lancaster

Location – Heysham Contract – Variable Hours Hourly Rate of Pay – £12.93 Do you care deeply, genuinely and passionately about customer support? The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us in Heysham. Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests. Shift pattern: 4 days on 4 days off, including weekends & B/Hols, rolling continental shift pattern. Shifts are – Days 06:00-18:00 and Nights 18:00-06:00. Some of your key responsibilities:

• Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
• Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
• Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems.
• Record and account securely for all cash received in accordance with the Company Cash Handling Policy.
  At Stena Line your personality matters as much as how good you are at what you do, we are looking for someone who is approachable, warm and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation, Minimum of 2 years\’ customer service experience, ideally within the travel/transport industry.
• Proficient in using Microsoft Office packages and the ability to learn new systems.
• Strong verbal and written communication skills. Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line As the leader of sustainable shipping, Stena Line has Europe\’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.