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- Tasks: Deliver exceptional customer service and maintain a well-organised retail and warehouse environment.
- Company: Join R&F Travel Retail, a leader in travel retail and food & beverage.
- Benefits: Enjoy competitive pay, travel discounts, gym perks, and ongoing training.
- Why this job: Be part of a dynamic team that connects people and places while gaining valuable experience.
- Qualifications: Experience in retail or warehouse roles; customer service skills are a plus.
- Other info: Flexible hours with opportunities for career development in a supportive workplace.
The predicted salary is between 10 - 16 £ per hour.
Location: Holyhead • Contract: Variable Hours • Hourly Rate: £12.93
R&F Travel Retail, a sister company of Stena Line, is Northern Europe’s leading travel retail and food & beverage specialist. We’re now looking for enthusiastic, proactive individuals to join us in a dual Retail & Warehouse Operative role. If you’re energised by fast‑paced environments, love delivering fantastic service, and enjoy keeping operations running seamlessly behind the scenes, this could be the perfect opportunity for you.
Please note: Due to the flexible nature of the operation, this role requires candidates to live within reasonable travelling distance of Holyhead, as some shifts fall outside public transport availability. While hours vary, you can expect to work an average of 20–40 hours per week.
Responsibilities- Deliver exceptional customer service by offering a warm welcome, supporting with enquiries, and creating a positive shopping experience.
- Maintain high standards of cleanliness and organisation across the warehouse and retail spaces every day.
- Follow company guidelines carefully, including checking delivery data for accuracy and compliance.
- Manage incoming goods, ensuring efficient storage, rotation, and distribution through internal and external networks.
- Pick and pack orders with accuracy and efficiency to meet operational needs.
- Build strong, positive relationships with customers, ensuring they leave satisfied and keen to return.
- Support the Site Supervisor by monitoring stock levels and reporting discrepancies.
- Act as a keyholder when required, ensuring security procedures are followed and operations continue smoothly.
At Stena Line, we’re proud to be a trusted link between people, places and societies. We help keep everything connected — enabling businesses to thrive, communities to grow, and people to discover new destinations or revisit favourite places.
Benefits- Concessionary travel on Irish Sea/North Sea routes
- Company pension & life assurance
- Discounts on gym memberships, digital fitness, and equipment
- Wellbeing cash plan (dental, eye tests, health screening, etc.)
- Cycle-to-work scheme
- Employee Assistance Programme
- Ongoing training, coaching, and career development
At Stena Line, personality matters as much as experience. You’re approachable, friendly, and passionate about providing excellent service to both customers and colleagues. A natural team‑player, you build relationships quickly and enjoy contributing to a positive, supportive workplace. You’ll also be flexible and reliable, comfortable working varying hours, and able to travel to site even when public transport is unavailable.
Qualifications- Forklift Truck licence (desirable)
- Previous experience in a busy warehouse or retail environment
- Experience delivering face‑to‑face customer service
- Proven record of upselling and working to KPIs
Interested? These are variable‑hour positions based in Holyhead within R&F Travel Retail. To apply, please register your profile and upload your English CV as soon as possible, and no later than 20th April 2026. We operate rolling selection — so don’t wait to apply.
Please note: Due to GDPR, we cannot accept applications by email or post.
We are committed to a safe, inclusive, and sustainable workplace where everyone is treated with dignity and respect. We welcome applicants from all backgrounds.
Retail and Warehouse Operative in Holyhead employer: Stena Line
Contact Detail:
Stena Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Warehouse Operative in Holyhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stena Line and R&F Travel Retail. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for the role shine through. A positive attitude can make a huge difference in how you're perceived by the hiring team.
✨Tip Number 4
Be flexible and reliable! Highlight your ability to adapt to varying hours and your commitment to being there when needed. This is key for a role that requires a proactive approach in a fast-paced environment.
We think you need these skills to ace Retail and Warehouse Operative in Holyhead
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and teamwork shine through. We want to see that you're excited about the role and ready to contribute to our vibrant environment!
Tailor Your CV: Make sure your CV highlights relevant experience in retail or warehouse settings. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick sense of who you are!
Apply Through Our Website: Remember, the best way to apply is through our website! It’s super easy, and it ensures your application gets to us directly. Don’t wait too long — we’re excited to hear from you!
How to prepare for a job interview at Stena Line
✨Know the Company
Before your interview, take some time to research R&F Travel Retail and Stena Line. Understand their values, services, and what makes them unique in the travel retail sector. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role involves delivering exceptional customer service, be prepared to share specific examples from your past experiences. Think about times when you went above and beyond for a customer or resolved a challenging situation. Highlighting these moments will demonstrate your passion for providing great service.
✨Emphasise Teamwork and Flexibility
This position requires a natural team player who can adapt to varying hours and responsibilities. Be ready to discuss how you've worked effectively in teams before and how you handle changes in your work environment. Showing that you're flexible and reliable will make you stand out.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This not only shows your interest but also helps you determine if this is the right fit for you.