At a Glance
- Tasks: Lead a team to deliver exceptional guest services onboard the Stena Britannica.
- Company: Join Stena Line, a leader in maritime travel with a supportive culture.
- Benefits: Enjoy discounts on travel, gym memberships, and ongoing training opportunities.
- Other info: Dynamic role with a week-on, week-off rotation and strong team camaraderie.
- Why this job: Experience life at sea while making a real impact on passenger experiences.
- Qualifications: Must have valid STCW certification and experience in customer service.
The predicted salary is between 40199 - 40199 £ per year.
Location – Harwich (Stena Britannica)
Contract – Permanent
Salary - £40,199.04
Are you an experienced seagoing customer service professional with a passion for leading teams and delivering exceptional service at sea? As a Guest Services Supervisor at Stena Line, you’ll experience a unique way of working—living and working at sea onboard the Stena Britannica, sailing between Harwich and Hook of Holland. Working a week-on, week-off rotation, you’ll become part of a close-knit onboard community where teamwork and support are key to success.
This role is ideal for an experienced seagoing customer service professional holding valid STCW certification, looking to take the next step into a supervisory position. You’ll play a vital role in creating a welcoming and memorable experience for our passengers, leading a dedicated team and ensuring the highest standards across guest services and accommodation. This is a dynamic, hands‑on role where no two days are the same—perfect for someone who thrives in a fast‑paced environment and enjoys life at sea.
Some Of Your Key Responsibilities
- Lead and support the Guest Services team, acting as the first point of contact for passenger queries and complaints
- Ensure high standards of cleanliness and presentation through cabin inspections and housekeeping coordination
- Manage stock, cash handling, and onboard banking procedures in line with company policies
- Drive onboard sales through upselling cabins and supporting revenue targets
- Coach, develop, and provide regular feedback and performance management to team members
- Ensure compliance with company standards, procedures, and safety requirements
- Coordinate with internal teams and external contractors to support smooth onboard operations
What You Will Experience
You will be part of a collaborative and supportive onboard team where communication, teamwork, and a strong sense of shared responsibility are key. Life at sea brings a unique rhythm, where you live and work alongside your colleagues, building strong relationships and a real sense of camaraderie. The environment is fast-paced and rewarding, with a shared commitment to delivering excellent service every day. You’ll have the opportunity to lead and influence a team while continuing to develop your own skills in a dynamic onboard setting. At Stena Line, we foster a caring culture where colleagues support one another, celebrate success, and take pride in what we achieve together.
Benefits
- Concessionary travel on Irish Sea and North Sea routes
- 75% discount on UK Rail travel
- Company pension and life assurance
- Gym and wellbeing discounts
- Wellbeing cash plan (dental, optical, health screening)
- Enhanced parental leave
- Cycle-to-work scheme
- Employee Assistance Programme
- Ongoing training and development
Who You Are
At Stena Line your personality matters as much as how good you are at what you do. You are a confident and approachable leader who enjoys motivating others and building strong team relationships in a live‑onboard environment. With a natural ability to communicate at all levels, you remain calm under pressure and handle challenges with a positive, solution‑focused mindset. You are proactive, organised, and take pride in maintaining high standards, understanding how your role directly impacts the passenger experience. Guided by our behaviours—welcoming, caring, and reliable—you bring energy, commitment, and a strong team spirit to life at sea.
Qualifications
- Valid STCW certification (essential)
- Previous experience working at sea in a customer service or hospitality‑focused role
- Experience in a supervisory or team leader role
- Strong customer service experience, including handling complaints and resolving issues
- Experience with cash handling, stock control, or similar operational processes
- Good IT/system knowledge (e.g. POS, booking or stock systems)
- Strong communication skills in English (additional languages are an advantage)
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
Guest Services Supervisor employer: Stena Line
At Stena Line, we pride ourselves on being an exceptional employer, offering a unique opportunity to work and live at sea aboard the Stena Britannica. Our supportive onboard community fosters teamwork and camaraderie, ensuring that every day is dynamic and rewarding. With a strong commitment to employee growth, comprehensive benefits, and a caring culture, we empower our Guest Services Supervisors to lead with confidence while delivering outstanding service to our passengers.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stena Line. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stena Line
Don't be shy about reaching out to Stena Line directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stena Line and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stena Line
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
