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- Tasks: Assist with freight bookings and build strong customer relationships in a dynamic team.
- Company: Join Stena Line, a leader in sustainable shipping with a vibrant culture.
- Benefits: Enjoy concessionary travel, generous holidays, and continuous training opportunities.
- Other info: Flexible shifts and great career progression in a supportive workplace.
- Why this job: Make a real impact in a fast-paced environment while connecting people and goods.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
The predicted salary is between 26754 - 26754 £ per year.
An opportunity has arisen for a Freight Customer Service Agent to join our exciting and dynamic Freight Customer Service team in Belfast. Reporting to the Freight Reservations & CST Manager, you will assist with the efficient processing of all freight bookings and enquiries and the development and maintenance of strong customer relationships. Working a 37 hour week on a 9 week rolling roster covering Monday - Sunday, shift times ranging between 07:30am to 22:00pm.
Some of your key responsibilities:
- Allocation of space for daily freight booking and block booking on all Company routes
- Dealing with customer enquiries and processing dangerous goods bookings
- Working closely with Indoor Sales Team and Area Sales Managers to promote and develop new business
- Assisting with rate quotations in line with Company pricing strategy
- Promotion of Company Freight services across the route network, providing support and assistance
- Liaising with Port Operations Teams to ensure customers receive the highest level of service
- Handling manifest discrepancies and invoice queries
- Provision of support to all functions within the freight team
- Attending relevant Company and customer meetings and visiting port locations when required.
What You Will Experience At Stena Line:
We believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Benefits:
- Concessionary travel on any route on the Irish Sea/North Sea
- Company pension & life assurance scheme
- A generous holiday allowance
- Recognition scheme
- Employee Assistance Programme
- Great working environment
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities
Who You Are:
Your personality matters as much as how good you are at what you do. You will have high attention to detail, always ensuring that an exceptionally high level of customer service and accuracy is provided to our customers. You will thrive in a fast-paced environment, working closely with your team members to get the job done but also work well by yourself when the need arises. With a positive and forward-thinking outlook, you will have excellent communication and inter-personal skills. No two days are ever the same working in this busy environment, so you will need to be adaptable, flexible and reliable.
Qualifications:
- Minimum of 2 years' customer service experience ideally within the travel/transport industry
- Excellent communication skills
- A strong customer focus and a good telephone manner
- Ability to work in a busy customer service and sales environment
- Possess confidence and a good business sense
- A focused and self-motivated approach to work
- Detail conscious and have good numerical skills, enter data quickly and accurately
This is a full-time, permanent position based in Belfast within our Freight Sales Department. To apply, please register your profile and send in your CV in English as soon as possible but no later than 20th May. We are having an ongoing selection, so do not wait with your application.
Please note that due to GDPR we do not accept applications via e-mail or postal service. We kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line:
As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively supporting the daily business. Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion - and welcome all applicants.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Freight Customer Service Agent employer: Stena Line
Contact Detail:
Stena Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stena Line. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and freight operations. Think about your past experiences and how they relate to the role. We want to hear your stories, so make them engaging!
✨Tip Number 3
Show off your communication skills! As a Freight Customer Service Agent, you'll need to interact with customers and colleagues alike. During your interview, be clear and confident in your responses, and don’t forget to ask questions too!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right place. Plus, it shows you’re serious about joining our team. Don’t wait too long; we’re keen to find the right fit for our dynamic team!
We think you need these skills to ace Freight Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Freight Customer Service Agent role. Highlight your customer service experience, especially in the travel or transport industry, to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your personality aligns with our values at Stena Line. A personal touch can really make your application stand out!
Showcase Your Communication Skills: Since excellent communication is key for this position, ensure your written application is clear and concise. Use proper grammar and spelling to demonstrate your attention to detail – we love that!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Stena Line
✨Know Your Freight Basics
Before the interview, brush up on your knowledge of freight services and logistics. Understand the key responsibilities of a Freight Customer Service Agent, such as handling bookings and liaising with port operations. This will show your potential employer that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you dealt with enquiries or resolved issues effectively. This is crucial since the role requires a strong customer focus and excellent communication skills.
✨Demonstrate Adaptability
Since the job involves working in a fast-paced environment, be ready to discuss how you've adapted to changing situations in previous roles. Share specific instances where you successfully managed multiple tasks or adjusted to new challenges, showcasing your flexibility and reliability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.