At a Glance
- Tasks: Assist with freight bookings and build strong customer relationships.
- Company: Join Stena Line, a leader in transport and logistics.
- Benefits: Enjoy concessionary travel, generous holidays, and continuous training.
- Other info: Exciting career progression opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in freight services.
- Qualifications: 2 years of customer service experience and excellent communication skills.
The predicted salary is between 22700 - 26700 € per year.
Freight Customer Service Agent
Location: Belfast VT4
Salary: £26,754.00
Contract Type: Permanent
Working hours: 37 hours per week on a 9‑week rolling roster covering Monday‑Sunday, shift times ranging between 07:30am to 10:00pm.
Key Responsibilities
- Allocation of space for daily freight booking and block booking on all Company routes
- Dealing with customer enquiries and processing dangerous goods bookings
- Working closely with Indoor Sales Team and Area Sales Managers to promote and develop new business
- Assisting with rate quotations in line with Company pricing strategy
- Promotion of Company Freight services across the route network, providing support and assistance
- Liaising with Port Operations Teams to ensure customers receive the highest level of service
- Handling manifest discrepancies and invoice queries
- Provision of support to all functions within the freight team
- Attending relevant Company and customer meetings and visiting port locations when required
What You Will Experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Benefits
- Concessionary travel on Irish Sea and North Sea routes
- 75% discount on UK Rail travel
- Company pension and life assurance
- Gym and wellbeing discounts
- Wellbeing cash plan (dental, optical, health screening)
- Enhanced parental leave
- Cycle-to-work scheme
- Employee Assistance Programme
- Ongoing training and development
Who You Are
At Stena Line your personality matters as much as how good you are at what you do, you will have high attention to detail always ensuring that an exceptionally high level of customer service and accuracy is provided to our customers.
You will thrive in a fast‑paced environment, working closely with your team members to get the job done but also work well by yourself when the need arises. With a positive and forward‑thinking outlook you will have excellent communication and inter‑personal skills. No two days are ever the same working in this busy environment so you will need to be adaptable, flexible and reliable.
Qualifications
- Minimum of 2 years’ customer service experience ideally within the travel/transport industry
- Excellent communication skills
- A strong customer focus and a good telephone manner
- Ability to work in a busy customer service and sales environment
- Possess confidence and a good business sense
- A focused and self‑motivated approach to work
- Detail conscious and have good numerical skills, enter data quickly and accurately
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
Freight Customer Service Agent in Belfast employer: Stena Line
At Stena Line, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Belfast where our Freight Customer Service Agents can thrive. With a strong focus on employee development, generous benefits including concessionary travel and a robust pension scheme, and a culture that values teamwork and customer satisfaction, we empower our staff to grow both personally and professionally while contributing to meaningful outcomes for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Service Agent in Belfast
✨Tip Number 1
Get to know the company! Research Stena Line and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Freight Customer Service Agent, you'll need to be clear and confident on the phone. Role-play with a friend or family member to get comfortable handling customer enquiries and processing bookings.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Stena Line family. Don’t wait too long; we’re looking for the right fit ASAP!
We think you need these skills to ace Freight Customer Service Agent in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Freight Customer Service Agent role. Highlight your customer service experience, especially in the travel or transport industry, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role at Stena Line and how your background makes you a perfect fit. Keep it concise but engaging!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects this. Use clear language and check for any typos or grammatical errors before submitting. We want to see your best self!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered promptly. Plus, it shows you’re tech-savvy, which we love!
How to prepare for a job interview at Stena Line
✨Know Your Stuff
Before the interview, make sure you understand Stena Line's services and how they operate. Familiarise yourself with their freight booking processes and customer service standards. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your customer service skills, especially in a busy environment. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your strong customer focus and ability to handle enquiries effectively.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member. Focus on maintaining a friendly tone and being concise, as this will reflect your good telephone manner.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
