At a Glance
- Tasks: Deliver exceptional customer service and manage warehouse operations in a fast-paced environment.
- Company: Join Stena Line, a leading travel retail and food & beverage specialist.
- Benefits: Enjoy competitive pay, travel discounts, wellness plans, and ongoing training.
- Other info: Flexible hours with opportunities for career growth in a supportive workplace.
- Why this job: Be part of a dynamic team that connects people and places while gaining valuable experience.
- Qualifications: Customer service skills and a team-oriented attitude are essential; forklift licence is a plus.
The predicted salary is between 25800 - 34500 £ per year.
Location: Fishguard
Contract: Variable Hours
Hourly Rate: £12.93
R&F Travel Retail, a sister company of Stena Line, is Northern Europe’s leading travel retail and food & beverage specialist. With over 40 years of expertise, we challenge the “one size fits all” approach and deliver a fully tailored, 360‑degree service for every client. As Stena Line’s procurement partner, we operate a satellite warehouse and procurement hub in Holyhead and maintain a busy warehouse right here in Fishguard. We’re now looking for enthusiastic, proactive individuals to join us in a dual Retail & Warehouse Operative role. If you’re energised by fast‑paced environments, love delivering fantastic service, and enjoy keeping operations running seamlessly behind the scenes, this could be the perfect opportunity for you.
Please note: Due to the flexible nature of the operation, this role requires candidates to live within a reasonable travelling distance of Fishguard, as some shifts fall outside public transport availability. While hours vary, you can expect to work an average of 20–40 hours per week.
Key Responsibilities
- Deliver exceptional customer service by offering a warm welcome, supporting with enquiries, and creating a positive shopping experience.
- Maintain high standards of cleanliness and organisation across the warehouse and retail spaces every day.
- Follow company guidelines carefully, including checking delivery data for accuracy and compliance.
- Manage incoming goods, ensuring efficient storage, rotation, and distribution through internal and external networks.
- Pick and pack orders with accuracy and efficiency to meet operational needs.
- Build strong, positive relationships with customers, ensuring they leave satisfied and keen to return.
- Support the Site Supervisor by monitoring stock levels and reporting discrepancies.
- Act as a keyholder when required, ensuring security procedures are followed and operations continue smoothly.
What You Will Experience
At Stena Line, we’re proud to be a trusted link between people, places and societies. We help keep everything connected — enabling businesses to thrive, communities to grow, and people to discover new destinations or revisit favourite places.
Benefits
- Concessionary travel on Irish Sea/North Sea routes
- Company pension & life assurance
- Discounts on gym memberships, digital fitness, and equipment
- Wellbeing cash plan (dental, eye tests, health screening, etc.)
- Cycle‑to‑work scheme
- Employee Assistance Programme
- Ongoing training, coaching, and career development
Who You Are
At Stena Line, personality matters as much as experience. You’re approachable, friendly, and passionate about providing excellent service to both customers and colleagues. A natural team‑player, you build relationships quickly and enjoy contributing to a positive, supportive workplace. You’ll also be flexible and reliable, comfortable working varying hours, and able to travel to site even when public transport is unavailable.
Qualifications
- Forklift Truck licence (desirable)
- Previous experience in a busy warehouse or retail environment
- Experience delivering face‑to‑face customer service
- Proven record of upselling and working to KPIs
We are committed to a safe, inclusive, and sustainable workplace where everyone is treated with dignity and respect. We welcome applicants from all backgrounds.
Retail and Warehouse Operative in Fishguard employer: Stena Line
At R&F Travel Retail, we pride ourselves on being a dynamic employer that values our team members and fosters a supportive work culture. Located in the vibrant community of Fishguard, we offer flexible working hours, competitive pay, and a range of benefits including concessionary travel and ongoing training opportunities, ensuring that our employees can grow both personally and professionally while enjoying a fulfilling career in retail and warehousing.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Warehouse Operative in Fishguard
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on R&F Travel Retail and Stena Line. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it fits the role.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who’s friendly and approachable. Don’t be afraid to let your enthusiasm shine through – it can make all the difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Retail and Warehouse Operative in Fishguard
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail and Warehouse Operative role. Highlight any previous experience in retail or warehouse settings, and don’t forget to mention your customer service skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about working with us at Stena Line and how you can contribute to our team.
Show Off Your Personality:We love a friendly face! Make sure your application showcases your approachable nature and passion for excellent service. Let us see your personality shine through in your writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Stena Line
✨Know the Company Inside Out
Before your interview, take some time to research R&F Travel Retail and Stena Line. Understand their values, services, and what makes them unique in the travel retail sector. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you created positive shopping experiences and built relationships, as this will resonate well with the interviewers.
✨Demonstrate Your Team Spirit
Being a team player is crucial for this position. Think of instances where you collaborated effectively with colleagues or contributed to a positive work environment. Share these stories during your interview to illustrate your ability to work well within a team.
✨Be Ready for Practical Questions
Expect questions related to warehouse operations, stock management, and customer interactions. Brush up on your knowledge of these areas and be prepared to discuss how you would handle specific scenarios, such as managing incoming goods or ensuring cleanliness in the workspace.
