Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with smooth transportation of passengers and vehicles, ensuring top-notch customer service.
- Company: Join Stena Line, a leader in sustainable shipping with a diverse and inclusive culture.
- Benefits: Flexible working hours, opportunity to develop skills, and be part of a supportive team.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Exciting career growth opportunities in a company committed to sustainability.
The predicted salary is between 20000 - 30000 £ per year.
1 week ago Be among the first 25 applicants
Contract Type: Variable hours
Location: Holyhead
Hourly Rate: 12.93
Do you care deeply, genuinely and passionately about customer support?
The Port Operations Team is made up of customer-focused individuals working across all aspects of customer service, and we are currently looking for someone to join us in Holyhead on a variable contract basis.
Some Of Your Key Responsibilities
- Accurate and timely communications both internally and externally, liaising effectively with other departments and ports.
- Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems.
- Recording and securely accounting for all cash received in accordance with the Company Cash Handling Policy.
What You Will Experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Interested?
We have a variable contract position available within our Port Operations department. To apply, please register your profile and send in your application in English as soon as possible but no later than Friday 31st October 2025. Please note that due to GDPR we do not accept applications via e‑mail or postal service.
If you have any questions regarding the position, you are welcome to contact Neil Morris at neil.morris@stenaline.com.
For questions about the recruitment process, please contact Phil Howarth, Talent Acquisition Coordinator, at phillip.howarth@stenaline.com.
About Stena Line
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network, focusing on the transportation of both passengers and freight. We have over 4,300 employees in our Stena Line family across Scandinavia, the UK, and the Baltics, all contributing to our company’s success. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
#J-18808-Ljbffr
Customer Service Assistant employer: Stena Line
Contact Detail:
Stena Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Stena Line and understand their values, especially around customer service and sustainability. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with various departments and customers, being able to communicate clearly and effectively is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to providing top-notch service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and comfortable with digital processes, which is super important in today’s job market.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to make someone's day better, so share those stories!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific responsibilities from the job description that you’re excited about and how your background fits perfectly with them.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive it and can review it properly. Plus, it’s super easy to do!
How to prepare for a job interview at Stena Line
✨Know the Company
Before your interview, take some time to research Stena Line. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Customer Scenarios
As a Customer Service Assistant, you'll be dealing with various customer situations. Prepare for the interview by thinking through common scenarios you might face, such as handling complaints or assisting passengers with check-in. Practising your responses can help you feel more confident.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss examples from your past experiences where you successfully communicated with customers or worked with other departments. This will demonstrate your ability to liaise effectively, which is crucial for the position.
✨Showcase Your Attention to Detail
Since the role involves accurate check-in procedures and cash handling, be prepared to talk about how you ensure accuracy in your work. Share specific examples that highlight your attention to detail and how it has positively impacted your previous roles.