Onboard Sales and Services in Belfast

Onboard Sales and Services Assistant – Belfast

Stena Line, Belfast, Northern Ireland, United Kingdom

Variable hours, full‑time position in the Onboard Sales and Services department.

As an Onboard Sales and Services Assistant at Stena Line, you’ll enjoy working closely with a diverse team passionate about exceptional customer service. If you’re excited at the prospect of a work/life balance and an exciting new career, this may be your next adventure!

Working and living in close proximity to colleagues means that strong and enduring friendships are commonplace among teams at Stena Line. This is a rich and rewarding experience in and of itself and is particularly important on more challenging days.

We need welcoming, caring and reliable Onboard Sales and Services Assistants – people who will ensure our guests have such a wonderful experience on board, that they can’t wait to sail with Stena Line again!

Key Responsibilities

• Cabins: Ensuring cabins are cleaned thoroughly and in excellent condition prior to our guests’ arrival on board.
• Restaurants: Making sure our diners have a fantastic experience by delivering prompt and friendly service, clearing tables, and washing dishes as needed.
• Shops: Working the tills and handling customer requests, while ensuring that our shops are clean, tidy and well‑stocked.
• Deliver exceptional customer service, meeting service standards and CSS goals.
• Ensure full compliance with company policies, including service standards and customer experience models.
• Oversee stock and cash control, adhering to procedures to minimise wastage, shrinkage, and fraud.
• Maintain merchandising plans across all locations.
• Uphold corporate policies, including safety, quality, and food safety standards.
• Represent the company with pride by adhering to uniform and personal presentation standards.
• Create a welcoming environment with a focus on ambience and overall vessel appearance.
• Address and resolve customer concerns promptly and professionally.
• Support operational tasks across various locations and departments as needed.
• Maintain cleanliness and presentation standards throughout the vessel, using specified materials and guidelines.
• Maximise sales and gross profit by aligning activities with KPI targets.

What You Will Experience

An exciting, friendly and fast‑paced working environment where no two days are ever the same. We pride ourselves on our excellent training programmes and provide lots of opportunities to progress your career at Stena Line in many different areas of the business.

Benefits

• Fantastic work‑life balance
• Concessionary travel on any route on the Irish Sea/North Sea
• Company pension & life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and equipment
• Wellbeing cash plan where you claim back expenses for dental, eyesight testing, health screening and more
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Employee Assistance Programme
• Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who you are

You’re the kind of helpful and reliable person who goes above and beyond to ensure the safety and satisfaction of all guests. A warm, welcoming and fastidious individual who relishes working as part of a big team dedicated to delivering a memorable, world‑class service.

Requirements

• Experience working in hospitality, customer service, housekeeping or catering
• Be willing to work away from home for up to two weeks at a time
• Over 18 years old
• UK NI number and UK Bank account

Application Process

This is a variable hours position based in Belfast within our Onboard Sales and Services department. To apply, please register your profile and send in your CV in English by 23rd January. Applications are not accepted via e‑mail or postal service due to GDPR.

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 6,100 employees in the Stena Line family across Scandinavia, the UK and the Baltics, all actively supporting the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Maritime Transportation