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- Tasks: Handle daily freight bookings and provide top-notch customer service.
- Company: Leading shipping company based in Belfast with a dynamic work culture.
- Benefits: Permanent position with various benefits and a vibrant work experience.
- Why this job: Join a fast-paced environment and make a difference in customer satisfaction.
- Qualifications: Minimum 2 years of customer service experience and strong communication skills.
- Other info: Apply by 10th April 2026 to be part of an exciting team.
The predicted salary is between 25000 - 32000 £ per year.
A leading shipping company is seeking a Freight Customer Service Agent in Belfast. The role involves handling daily freight bookings and ensuring excellent customer service.
The ideal candidate should have:
- a minimum of 2 years of customer service experience,
- excellent communication skills,
- the ability to thrive in a busy environment.
This is a permanent position offering a dynamic work experience and various benefits. Applications should be submitted in English by 10th April 2026.
Freight Reservations & Customer Care Specialist in Belfast employer: Stena Line
Contact Detail:
Stena Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Reservations & Customer Care Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the shipping industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them that you’re not just another candidate, but someone who genuinely cares about their mission and can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Freight Reservations & Customer Care Specialist in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in freight or logistics. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy – a great trait for this position!
How to prepare for a job interview at Stena Line
✨Know Your Freight Basics
Before the interview, brush up on your knowledge of freight booking processes and terminology. Understanding the basics will not only show your interest in the role but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Think about challenging situations you faced and how you resolved them, as this will demonstrate your ability to thrive in a busy environment.
✨Practice Your Communication
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Research the Company
Take some time to learn about the shipping company’s values, mission, and recent news. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team.