At a Glance
- Tasks: Assist with freight bookings and build strong customer relationships in a dynamic team.
- Company: Join Stena Line, a leader in sustainable shipping with a diverse workforce.
- Benefits: Enjoy competitive salary, generous holiday allowance, and a supportive work environment.
- Other info: Continuous training and progression opportunities in a busy, adaptable environment.
- Why this job: Be part of an exciting journey, making a real impact in customer service.
- Qualifications: 2 years' customer service experience, excellent communication, and a strong customer focus.
The predicted salary is between 26754 - 26754 € per year.
An opportunity has arisen for a Freight Customer Service Agent to join our exciting and dynamic Freight Customer Service team in Belfast. Reporting to the Freight Reservations & CST Manager, you will assist with the efficient processing of all freight bookings and enquiries and the development and maintenance of strong customer relationships.
Working a 37 hour week on a 9 week rolling roster covering Monday - Sunday, shift times ranging between 07:30am to 22:00pm.
- Allocation of space for daily freight booking and block booking on all Company routes
- Dealing with customer enquiries and processing dangerous goods bookings
- Working closely with Indoor Sales Team and Area Sales Managers to promote and develop new business
- Assisting with rate quotations in line with Company pricing strategy
- Promotion of Company Freight services across the route network, providing support and assistance
- Liaising with Port Operations Teams to ensure customers receive the highest level of service
- Handling manifest discrepancies and invoice queries
- Provision of support to all functions within the freight team
- Attending relevant Company and customer meetings and visiting port locations when required
As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Benefits include:
- Concessionary travel on any route on the Irish Sea/North Sea
- Company pension & life assurance scheme
- A generous holiday allowance
- Recognition scheme
- Employee Assistance Programme
- Great working environment
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities
Who You Are
At Stena Line your personality matters as much as how good you are at what you do. You will have high attention to detail, always ensuring that an exceptionally high level of customer service and accuracy is provided to our customers. No two days are ever the same working in this busy environment, so you will need to be adaptable, flexible and reliable.
Qualifications:
- Minimum of 2 years' customer service experience ideally within the travel/transport industry
- Excellent communication skills
- A strong customer focus and a good telephone manner
- Ability to work in a busy customer service and sales environment
- Possess confidence and a good business sense
- A focused and self-motivated approach to work
- Detail conscious and have good numerical skills, enter data quickly and accurately
This is a full-time, permanent position based in Belfast within our Freight Sales Department. To apply, please register your profile and send in your CV in English as soon as possible but no later than 20th May. Please note that due to GDPR we do not accept applications via e-mail or postal service. We kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line
As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively supporting the daily business. We embrace equality, diversity and inclusion - and welcome all applicants.
Freight Customer Service Agent (Permanent) in Belfast employer: Stena Line
Stena Line is an exceptional employer, offering a vibrant work culture in Belfast that prioritises employee growth and development. With a focus on sustainability and innovation, employees benefit from generous holiday allowances, a comprehensive pension scheme, and continuous training opportunities, all while enjoying the dynamic environment of the freight industry. Join us to be part of a team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Service Agent (Permanent) in Belfast
✨Tip Number 1
Get to know the company! Research Stena Line and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and freight operations. Think about your past experiences and how they relate to the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Freight Customer Service Agent (Permanent) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Freight Customer Service Agent role. Highlight your customer service experience, especially in the travel or transport industry, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific reasons why you want to join our team at Stena Line and how you can contribute to our exciting journey.
Show Off Your Communication Skills:Since this role requires excellent communication skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website:Remember, we only accept applications through our website, so make sure to register your profile there. It’s super easy and ensures your application gets to the right place. Don’t miss out on this opportunity!
How to prepare for a job interview at Stena Line
✨Know Your Stuff
Before the interview, make sure you understand the role of a Freight Customer Service Agent. Familiarise yourself with freight booking processes, customer service best practices, and any relevant regulations, especially regarding dangerous goods. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experience where you've successfully handled customer enquiries or resolved issues. This will demonstrate your ability to maintain strong customer relationships, which is crucial for the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like dealing with a difficult customer or managing a manifest discrepancy. Practising these scenarios will help you respond effectively and showcase your problem-solving skills.
✨Emphasise Your Adaptability
The job requires flexibility and adaptability due to the dynamic nature of the freight industry. Be prepared to discuss times when you've had to adjust quickly to changes or manage multiple tasks simultaneously. Highlighting your ability to thrive in a busy environment will set you apart from other candidates.
