At a Glance
- Tasks: Assist with freight bookings and build strong customer relationships in a dynamic team.
- Company: Join Stena Line, a leader in sustainable shipping with a vibrant culture.
- Benefits: Enjoy concessionary travel, generous holidays, and continuous training opportunities.
- Other info: Fast-paced environment with great career progression and a supportive team.
- Why this job: Be part of a team that connects people and goods while making a real impact.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
The predicted salary is between 26754 - 26754 € per year.
An opportunity has arisen for a Freight Customer Service Agent to join our exciting and dynamic Freight Customer Service team in Belfast. Reporting to the Freight Reservations & CST Manager, you will assist with the efficient processing of all freight bookings and enquiries and the development and maintenance of strong customer relationships. Working a 37 hour week on a 9 week rolling roster covering Monday - Sunday, shift times ranging between 07:30am to 22:00pm.
Some of your key responsibilities:
- Allocation of space for daily freight booking and block booking on all Company routes
- Dealing with customer enquiries and processing dangerous goods bookings
- Working closely with Indoor Sales Team and Area Sales Managers to promote and develop new business
- Assisting with rate quotations in line with Company pricing strategy
- Promotion of Company Freight services across the route network, providing support and assistance
- Liaising with Port Operations Teams to ensure customers receive the highest level of service
- Handling manifest discrepancies and invoice queries
- Provision of support to all functions within the freight team
- Attending relevant Company and customer meetings and visiting port locations when required.
What You Will Experience At Stena Line:
We believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Benefits:
- Concessionary travel on any route on the Irish Sea/North Sea
- Company pension & life assurance scheme
- A generous holiday allowance
- Recognition scheme
- Employee Assistance Programme
- Great working environment Sea and Shore
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities
Who You Are:
Your personality matters as much as how good you are at what you do. You will have high attention to detail, always ensuring that an exceptionally high level of customer service and accuracy is provided to our customers. You will thrive in a fast-paced environment, working closely with your team members to get the job done but also work well by yourself when the need arises. With a positive and forward-thinking outlook, you will have excellent communication and inter-personal skills. No two days are ever the same working in this busy environment, so you will need to be adaptable, flexible and reliable.
Qualifications:
- Minimum of 2 years' customer service experience ideally within the travel/transport industry
- Excellent communication skills
- A strong customer focus and a good telephone manner
- Ability to work in a busy customer service and sales environment
- Possess confidence and a good business sense
- A focused and self-motivated approach to work
- Detail conscious and have good numerical skills, enter data quickly and accurately
This is a full-time, permanent position based in Belfast within our Freight Sales Department. To apply, please register your profile and send in your CV in English as soon as possible but no later than 20th May. We are having an ongoing selection, so do not wait with your application.
Please note that due to GDPR we do not accept applications via e-mail or postal service. We kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line:
As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively supporting the daily business. Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion - and welcome all applicants.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Freight Customer Service Agent JBLE1_NI in Belfast employer: Stena Line
Stena Line is an exceptional employer located in Belfast, offering a vibrant work culture that prioritises employee growth and development. With benefits such as concessionary travel, a generous holiday allowance, and a supportive environment for continuous training, employees are empowered to thrive in their roles while contributing to a sustainable future in shipping. Join our dynamic Freight Customer Service team and experience the satisfaction of connecting people and goods across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Service Agent JBLE1_NI in Belfast
✨Tip Number 1
Get to know the company! Research Stena Line and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Freight Customer Service Agent, you'll need to be on top of your game when it comes to talking with customers and colleagues. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! Make sure to register your profile and submit your CV directly on the Stena Line careers page. This ensures your application is seen by the right people and keeps you in the loop about any updates.
We think you need these skills to ace Freight Customer Service Agent JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Freight Customer Service Agent role. Highlight your customer service experience, especially in the travel or transport industry, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your personality aligns with our values at Stena Line. Keep it engaging and personal!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your excellent telephone manner through your written words.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the only way we can accept applications, so make sure you register and submit your CV before the deadline. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Stena Line
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Freight Customer Service Agent. Familiarise yourself with freight booking processes, customer service best practices, and any relevant regulations, especially regarding dangerous goods. This knowledge will help you answer questions confidently.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Prepare examples from your past experience where you successfully handled customer enquiries or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle common situations in freight customer service, like dealing with manifest discrepancies or managing customer complaints. Having a structured approach to these scenarios will impress your interviewers.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in previous roles, especially in busy environments. Stena Line values teamwork, so showing that you can contribute positively to a team dynamic is crucial.
