At a Glance
- Tasks: Join our dynamic team to assist with freight bookings and customer enquiries.
- Company: Stena Line, a leader in sustainable shipping with a diverse workforce.
- Benefits: Enjoy competitive salary, generous holiday allowance, and concessionary travel.
- Other info: Continuous training and progression opportunities in a supportive workplace.
- Why this job: Make a real impact in customer service while developing your skills in a fast-paced environment.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
The predicted salary is between 26754 - 26754 € per year.
An opportunity has arisen for a Freight Customer Service Agent to join our exciting and dynamic Freight Customer Service team in Belfast. Reporting to the Freight Reservations & CST Manager, you will assist with the efficient processing of all freight bookings and enquiries and the development and maintenance of strong customer relationships.
Working a 37 hour week on a 9 week rolling roster covering Monday - Sunday, shift times ranging between 07:30am to 22:00pm.
- Allocation of space for daily freight booking and block booking on all Company routes.
- Dealing with customer enquiries and processing dangerous goods bookings.
- Working closely with Indoor Sales Team and Area Sales Managers to promote and develop new business.
- Assisting with rate quotations in line with Company pricing strategy.
- Promotion of Company Freight services across the route network, providing support and assistance.
- Liaising with Port Operations Teams to ensure customers receive the highest level of service.
- Handling manifest discrepancies and invoice queries.
- Provision of support to all functions within the freight team.
- Attending relevant Company and customer meetings and visiting port locations when required.
As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Benefits include:
- Concessionary travel on any route on the Irish Sea/North Sea.
- Company pension & life assurance scheme.
- A generous holiday allowance.
- Recognition scheme.
- Employee Assistance Programme.
- Great working environment.
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities.
Who You Are
At Stena Line, your personality matters as much as how good you are at what you do. You will have high attention to detail, always ensuring that an exceptionally high level of customer service and accuracy is provided to our customers. No two days are ever the same working in this busy environment, so you will need to be adaptable, flexible and reliable.
Qualifications:
- Minimum of 2 years' customer service experience ideally within the travel/transport industry.
- Excellent communication skills.
- A strong customer focus and a good telephone manner.
- Ability to work in a busy customer service and sales environment.
- Possess confidence and a good business sense.
- A focused and self-motivated approach to work.
- Detail conscious and have good numerical skills, enter data quickly and accurately.
This is a full-time, permanent position based in Belfast within our Freight Sales Department. To apply, please register your profile and send in your CV in English as soon as possible but no later than 20th May. Please note that due to GDPR we do not accept applications via e-mail or postal service. We kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line
As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively supporting the daily business. We embrace equality, diversity and inclusion - and welcome all applicants.
Customer Service Advisor - Freight in Belfast employer: Stena Line
Stena Line is an exceptional employer, offering a vibrant work culture in Belfast that prioritises employee growth and development. With a focus on sustainability and innovation, employees benefit from a generous holiday allowance, a comprehensive pension scheme, and continuous training opportunities, all while enjoying the unique advantage of concessionary travel across the Irish Sea and North Sea routes. Join our dynamic Freight Customer Service team and be part of a company that values your contributions and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Freight in Belfast
✨Tip Number 1
Get to know the company! Research Stena Line and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident on the phone. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team. Don’t forget to highlight your customer service experience in your profile!
We think you need these skills to ace Customer Service Advisor - Freight in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight your customer service experience, especially in the travel or transport industry, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t forget to showcase your excellent telephone manner in your writing!
Apply Through Our Website:Remember, we only accept applications through our website, so make sure to register your profile there. It’s super easy, and you’ll be one step closer to joining our fantastic team in Belfast!
How to prepare for a job interview at Stena Line
✨Know Your Stuff
Before the interview, make sure you understand the role of a Freight Customer Service Advisor. Familiarise yourself with freight booking processes, customer service best practices, and any relevant regulations, especially around dangerous goods. This knowledge will help you answer questions confidently and show that you're serious about the position.
✨Show Off Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Prepare examples from your past experience where you've successfully handled customer enquiries or resolved issues. This will demonstrate your ability to maintain strong customer relationships, which is crucial for the job.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with a difficult customer or managing a manifest discrepancy. Think through potential scenarios beforehand and outline your approach. This will showcase your problem-solving skills and adaptability, both of which are essential in a busy environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
