Contract - Permanent Part-Time Salary - £29,455 per annum (full-time equivalent). Shift Pattern - 4 days on, 12 days off rotation Are you someone who thrives on helping people, enjoys a fast-paced environment, and takes pride in delivering exceptional customer experiences? As a Customer Service and Check-in Agent, you are often the first Stena Line colleague our guests meet, playing a vital role in creating a welcoming, caring, and reliable experience from the moment they arrive at our port.
From assisting passengers and freight customers to managing check-in and boarding activities, you'll be at the heart of our operation, ensuring journeys start safely, smoothly, and with a smile. The role offers a unique 4 days on, 12 days off working pattern, providing an excellent work-life balance while remaining an integral part of the Belfast Ports & Terminals team. Some of your key responsibilities Deliver excellent customer service in line with Stena Line's Welcoming, Caring and Reliable behaviours.
Handle check-in and boarding processes for passengers, travel vehicles, and freight customers. Assist customers with bookings, travel information, re-bookings, and timetable changes where required. Support customers using self-service technology and technical equipment. Respond to customer enquiries both in person and through digital communication channels. Contribute to a strong safety culture by prioritising safety in all activities and reporting potential risks or near misses.
Working closely with colleagues across Ports & Terminals, Freight, Travel, Onboard Sales & Services and other support functions, you'll play an important role in ensuring our customers receive great service every step of the way. This is a highly collaborative environment where teamwork, communication and supporting one another are part of everyday life.
Benefits
As a Stena Line employee, you'll enjoy a competitive benefits package which includes: Concessionary travel on Irish Sea and North Sea routes 75% discount on UK rail travel Company pension and life assurance Gym and wellbeing discounts Wellbeing cash plan Enhanced parental leave Cycle-to-work scheme Employee Assistance Programme Ongoing training and development Who you are At Stena Line, your personality matters as much as how good you are at what you do.
Qualifications
Good communication skills in English, both spoken and written. Ability to communicate in the local language where required. Experience using digital systems and technology in a working environment. Experience within customer service, travel, logistics, retail, hospitality, or a similar service-focused environment. Ability to work flexible shift patterns.
Full driving licence for passenger vehicles (where operationally required). This is an internal permanent part-time position (21 hours per week) based in Belfast Port within our Ports & Terminals department. To apply, please register your profile and submit your CV in English as soon as possible, but no later than 28 September 2026. To ensure the secure and structured processing of your personal data, we only accept applications submitted through our online recruitment system.
If you have any questions about the role or recruitment process, please contact Kathryn Gallagher, Talent Acquisition Partner, at [email protected] . About Stena Line As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network, transporting both passengers and freight. We ensure people and goods arrive where they need to be, enabling business to thrive and communities to grow. We embrace equality, diversity and inclusion and welcome applications from all backgrounds .
*Customer Care Assistant* -Full Time/Part Time- *Flexible Hours* in Belfast employer: Stena Line
Stena Line is an excellent employer for those seeking a dynamic and rewarding career in the maritime industry. With a strong emphasis on employee development, you will benefit from extensive training opportunities and a clear path for career progression while working across various vessels in the picturesque Irish Sea. Our inclusive work culture prioritises safety and teamwork, making it an ideal environment for passionate individuals looking to make a meaningful impact.
