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- Tasks: Moor vessels, transport passengers and luggage, and ensure smooth operations at the port.
- Company: Stena Line is a leader in sustainable shipping with a strong focus on equality and inclusion.
- Benefits: Enjoy fantastic work-life balance, discounts on travel, gym memberships, and continuous training opportunities.
- Why this job: Join a supportive team, make a difference in the shipping industry, and grow your skills.
- Qualifications: Experience in port operations, excellent communication skills, and a full clean driving licence required.
- Other info: Permanent position in Birkenhead; apply soon as selection is ongoing!
The predicted salary is between 24000 - 36000 £ per year.
Step by step, we are transforming the shipping industry moving towards achieving our vision - Connecting Europe for a sustainable future. At Stena Line, we are like family and friends to each other. We work hard together to solve problems and make a difference because we know that challenges make us grow. The journey starts with us! Stena Line's Port Operations Team has a crucial part in this journey.
Some of your key responsibilities:
- Mooring and loading and unloading of all vessels on arrival.
- Transportation of passengers and luggage to the vessels, and delivery of unaccompanied freight by driving of TUG Masters as required.
- Traffic marshalling of freight and passenger vehicles for safe embarkment and disembarkment of the vessel.
- Housekeeping of port areas and other routine jobs as required.
What you will experience:
As part of a successful Port Operations team you will be responsible for the safe and successful mooring of vessels in and out of the port in line with arrival and departure deadlines. Main function is the assisting with the smooth and effective transportation of passenger and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.
Who you are:
At Stena Line your personality matters as much as how good you are at what you do. You'll need to be flexible, adaptable and reliable. Are you a proactive team player who enjoys working under pressure? Do you have the ability to be trained on new vehicles/skills as required?
Qualifications:
- Previous proven Experience of Port operational duties and requirements.
- Excellent communication Skills and proven customer service experience.
- A full clean Driving license and experience of driving large vehicles such as TUGS/HGV/PCV.
Benefits:
- Fantastic work-life balance.
- Concessionary travel on any route on the Irish Sea/North Sea.
- 75% Discounts on UK Rail travel.
- Company pension & life assurance scheme.
- Discounts on gym memberships, digital fitness subscriptions and equipment.
- Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more.
- Enhanced Maternity and Paternity pay.
- Cycle to work scheme.
- Employee Assistance Programme.
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities.
This is a permanent position based in Birkenhead within our Ports and Terminals department. To apply, please register your profile and send in your CV in English as soon as possible. We are having an ongoing selection, so do not wait with your application.
Please note that due to GDPR we do not accept applications via e-mail or postal service.
If you have any questions regarding recruitment process you are welcome to contact Phil Howarth, Talent Acquisition Coordinator.
About Stena Line:
As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,100 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
Port Service Operative (Birkenhead) employer: Stena Line Limited
Contact Detail:
Stena Line Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Port Service Operative (Birkenhead)
✨Tip Number 1
Familiarise yourself with the specific duties of a Port Service Operative. Understanding the mooring, loading, and unloading processes will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your customer service skills. Since providing a pleasurable experience for passengers is crucial, think of examples from your past experiences where you excelled in customer service.
✨Tip Number 3
Show your adaptability and willingness to learn. Be prepared to discuss how you've successfully adapted to new roles or learned new skills in previous jobs, especially in high-pressure environments.
✨Tip Number 4
Network with current or former employees of Stena Line. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Port Service Operative (Birkenhead)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Port Service Operative. Familiarise yourself with tasks such as mooring, loading and unloading vessels, and providing excellent customer service.
Tailor Your CV: Highlight relevant experience in port operations or customer service in your CV. Make sure to include any specific skills related to driving large vehicles, as this is crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your personality and adaptability. Emphasise your teamwork skills and ability to work under pressure, as these are key traits Stena Line values.
Follow Application Instructions: Ensure you register your profile and submit your application through the specified channels on our website. Remember, applications via email or postal service will not be accepted.
How to prepare for a job interview at Stena Line Limited
✨Show Your Team Spirit
Stena Line values a family-like atmosphere, so be sure to highlight your teamwork skills. Share examples of how you've collaborated with others in high-pressure situations, as this will demonstrate your ability to fit into their culture.
✨Emphasise Customer Service Skills
Since the role involves providing excellent customer service, prepare to discuss your previous experiences in this area. Think of specific instances where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Adaptability
The job requires being flexible and adaptable, so come prepared with examples of how you've successfully handled changes or unexpected challenges in past roles. This will show that you're ready to tackle the dynamic nature of port operations.
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of a Port Service Operative. Understanding tasks like mooring, loading, and traffic marshalling will allow you to speak confidently about how you can contribute to the team and ensure smooth operations.
