At a Glance
- Tasks: Assist with freight bookings and build strong customer relationships in a dynamic team.
- Company: Join Stena Line, a leader in sustainable shipping with a focus on innovation.
- Benefits: Enjoy concessionary travel, generous holidays, and continuous training opportunities.
- Other info: Fast-paced environment with great career progression and a supportive culture.
- Why this job: Be part of a team that connects people and goods while making a real impact.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
The predicted salary is between 30000 - 42000 € per year.
Freight Customer Service Agent
Reporting to the Freight Reservations & CST Manager, you will assist with efficient processing of all freight bookings and enquiries and development and maintenance of strong customer relationships. You will work a 37 hour week on a 9 week rolling roster covering Monday – Sunday, shift times ranging between 07:30am to 22:00pm.
Key Responsibilities
- Allocate space for daily freight booking and block booking on all Company routes
- Deal with customer enquiries and process dangerous goods bookings
- Work closely with Indoor Sales Team and Area Sales Managers to promote and develop new business
- Assist with rate quotations in line with Company pricing strategy
- Promote Company Freight services across the route network, providing support and assistance
- Liaise with Port Operations Teams to ensure customers receive the highest level of service
- Handle manifest discrepancies and invoice queries
- Provide support to all functions within the freight team
- Attend relevant Company and customer meetings and visit port locations when required.
What You Will Experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Benefits
- Concessionary travel on any route on the Irish Sea/North Sea
- Company pension & life assurance scheme
- A generous holiday allowance
- Recognition scheme
- Employee Assistance Programme
- Great working environment Sea and Shore
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities
Who You Are
You will thrive in a fast‑paced environment, working closely with your team members to get the job done but also work well by yourself when the need arises. With a positive and forward‑thinking outlook you will have excellent communication and inter‑personal skills. You will be adaptable, flexible and reliable.
Qualifications
- Minimum of 2 years’ customer service experience, ideally within the travel/transport industry
- Excellent communication skills
- A strong customer focus and a good telephone manner
- Ability to work in a busy customer service and sales environmentPossess confidence and a good business sense
- A focused and self‑motivated approach to work
- Detail conscious and good numerical skills, entering data quickly and accurately
Full‑time, permanent position based in Belfast within our Freight Sales Department. Deadline for applications: 20 May 2026.
Location: United Kingdom/Ireland, Belfast
Last day of application: May, 20, 2026
We embrace equality, diversity and inclusion – and welcome all applicants.
Freight Customer Service Agent in Belfast employer: Stena Line Limited
Stena Line is an exceptional employer, offering a vibrant work culture in Belfast that prioritises employee growth and development. With benefits such as concessionary travel, a generous holiday allowance, and continuous training opportunities, we foster a supportive environment where your contributions are recognised and valued. Join us to be part of a dedicated team that connects people and goods while enjoying a fulfilling career in the dynamic freight industry.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Service Agent in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stena Line. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and freight operations. Think about your past experiences and how they relate to the role. We want to hear your stories, so make them engaging!
✨Tip Number 3
Show off your personality! Stena Line values character just as much as skills. Be yourself during the interview and let your enthusiasm shine through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Freight Customer Service Agent in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Freight Customer Service Agent role. Highlight your customer service experience, especially in the travel or transport industry, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values at Stena Line. Keep it engaging and personal!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your excellent telephone manner in your writing.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Stena Line Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Freight Customer Service Agent. Familiarise yourself with freight booking processes, customer service best practices, and any relevant regulations, especially regarding dangerous goods. This knowledge will help you answer questions confidently and show that you're serious about the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples from your past experience where you successfully handled customer enquiries or resolved issues. This will demonstrate your ability to maintain strong customer relationships, which is key for this job.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like dealing with a difficult customer or managing a manifest discrepancy. Practising these scenarios can help you respond effectively and showcase your problem-solving skills.
✨Emphasise Your Team Spirit
This role involves working closely with various teams, so highlight your ability to collaborate. Share examples of how you've worked well in a team environment, supported colleagues, or contributed to group success. This will show that you can thrive in a fast-paced setting while still being a reliable team player.
