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- Tasks: Assist with passenger and vehicle transportation, ensuring top-notch customer service.
- Company: Join Stena Line, a leader in sustainable shipping with a focus on innovation.
- Benefits: Enjoy a permanent full-time role with opportunities for growth and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer experience and embraces diversity.
- Qualifications: 5 GCSEs including English & Maths and 2 years of customer service experience required.
- Other info: Applications must be submitted online by September 14, 2025.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Do you care deeply and passionately about customer support?
The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us in Belfast.
Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.
Responsibilities
- Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
- Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
- Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems.
- Record and account securely for all cash received in accordance with the Company Cash Handling Policy.
What you will experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Who you are
At Stena Line your personality matters as much as how good you are at what you do, we are looking for someone who is approachable, warm and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.
Qualifications
- Minimum of 5 GCSE’s including English & Maths
- Minimum of 2 years’ customer service experience, ideally within the travel/transport industry
- Proficient in using Microsoft Office packages and the ability to learn new systems
- Strong verbal and written communication skills
- Driving License (Desirable)
Interested?
We have permanent full-time position available within our Port Operations department. To apply, please register your profile and send in your application in English as soon as possible but no later than Sunday 14th September 2025. Please note that due to GDPR we do not accept applications via e-mail or postal service
If you have any questions regarding the position or about the recruitment process you are welcome to contact Phil Howarth, Talent Acquisition Coordinator, Phillip.howarth@stenaline.com.
Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company.
As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us.
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
Location: United Kingdom/Ireland,Belfast
Last day of application: September, 14, 2025
Apply
Our sustainability strategy
Our commitment to sustainability is centred around five focus areas linked to the UN Global Goals which are directly related to our business.
Here at Stena Line, we are all part of the same crew. We might not work on the same ship or even at sea, but we are all still family
Did you know that only 2 % of all people working within shipping are women? At the same time studies show that gender equal companies make more money, is better at keeping talent and show more innovation and creativity.
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Customer Service Assistant Belfast VT4 employer: Stena Line Limited
Contact Detail:
Stena Line Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Belfast VT4
✨Tip Number 1
Familiarise yourself with Stena Line's services and values. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Brush up on your communication skills. Since the role involves liaising with various departments and customers, practice clear and concise communication to demonstrate your ability to handle inquiries effectively.
✨Tip Number 3
Gain some knowledge about the travel and transport industry. Being well-versed in current trends and challenges can give you an edge in discussions and show your genuine interest in the field.
✨Tip Number 4
Prepare for situational questions in your interview. Think of examples from your past customer service experiences where you handled difficult situations or went above and beyond for a customer, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Service Assistant Belfast VT4
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience, particularly in the travel or transport industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer support and your understanding of the importance of providing a pleasurable experience for guests. Mention specific examples from your past experiences that showcase your communication skills and ability to handle various situations.
Follow Application Instructions: Make sure to apply through the StudySmarter website as specified. Double-check that you have included all necessary documents and that your application is submitted before the deadline of 14th September 2025.
How to prepare for a job interview at Stena Line Limited
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for customer support during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with what Stena Line values.
✨Demonstrate Effective Communication Skills
Since the role involves accurate and timely communication, be prepared to showcase your verbal and written communication skills. You might want to practice explaining complex ideas simply, as well as discussing how you handle communication with different departments.
✨Familiarise Yourself with the Company
Research Stena Line and its operations before the interview. Understanding their commitment to sustainability and customer service will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
✨Prepare for Situational Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved a customer's experience, as this will demonstrate your problem-solving abilities.
