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- Tasks: Assist with passenger and vehicle transportation, ensuring top-notch customer service.
- Company: Stena Line is a leader in sustainable shipping with a vast route network across Europe.
- Benefits: Enjoy a permanent full-time role with opportunities for growth and a supportive work environment.
- Why this job: Join a friendly team focused on customer satisfaction and be part of a sustainable journey.
- Qualifications: 5 GCSEs including English & Maths and 2 years of customer service experience required.
- Other info: Applications must be submitted online by July 22, 2025; no email or postal applications accepted.
The predicted salary is between 28800 - 43200 £ per year.
Do you care deeply and passionately about customer support?
The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us in Belfast.
Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.
Some of your key responsibilities:
– Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
– Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
– Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems
– Record and account securely for all cash received in accordance with the Company Cash Handling Policy
What you will experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Who you are
At Stena Line your personality matters as much as how good you are at what you do, we are looking for someone who is approachable, warm and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.
Qualifications:
– Minimum of 5 GCSE’s including English & Maths
– Minimum of 2 years’ customer service experience, ideally within the travel/transport industry
– Proficient in using Microsoft Office packages and the ability to learn new systems
– Strong verbal and written communication skills
– Driving License (Desirable)
Interested?
We have permanent full-time position availablewithin our Port Operations department. To apply, please register your profile and send in your application in English as soon as possible but no later than Tuesday 22 nd July 2025. Please note that due to GDPR we do not accept applications via e-mail or postal service
If you have any questions regarding the position or about the recruitment process you are welcome to contact Phil Howarth, Talent Acquisition Coordinator, Phillip.howarth@stenaline.com.
Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company.
As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us.
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
Location: United Kingdom/Ireland,Belfast
Last day of application: July, 22, 2025
Apply
Our sustainability strategy
Our commitment to sustainability is centred around five focus areas linked to the UN Global Goals which are directly related to our business.
Here at Stena Line, we are all part of the same crew. We might not work on the same ship or even at sea, but we are all still family
Did you know that only 2 % of all people working within shipping are women? At the same time studies show that gender equal companies make more money, is better at keeping talent and show more innovation and creativity.
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Customer Service Assistant (Belfast) employer: Stena Line Limited
Contact Detail:
Stena Line Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Belfast)
✨Tip Number 1
Familiarise yourself with Stena Line's values and mission. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of the travel and transport industry. Being able to discuss current trends or challenges in this sector can demonstrate your passion and understanding of the role, making you stand out as a candidate.
✨Tip Number 3
Prepare examples from your previous customer service experience that highlight your ability to handle difficult situations. This will show your problem-solving skills and your commitment to providing excellent service, which is crucial for this role.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves liaising with various departments and customers, being articulate and clear will be key to demonstrating your suitability for the position.
We think you need these skills to ace Customer Service Assistant (Belfast)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in the travel or transport industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer support and how your personality aligns with the company’s values. Provide specific examples of how you have successfully handled customer interactions in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Stena Line Limited
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for customer support during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with the company's focus on delivering excellent service.
✨Demonstrate Effective Communication Skills
Since the role involves liaising with various departments and ensuring accurate communications, be prepared to discuss how you handle communication in a busy environment. You might want to share instances where clear communication made a difference in resolving customer issues.
✨Highlight Your Experience with Technology
The job requires proficiency in Microsoft Office and the ability to learn new systems. Be ready to talk about your experience with these tools and any other relevant software. If you have examples of how you've quickly adapted to new technologies, share those too!
✨Emphasise Teamwork and Supportive Attitude
Stena Line values a warm and friendly personality. Prepare to discuss how you work well in a team and support your colleagues. Sharing stories that illustrate your collaborative spirit will help demonstrate that you're a great fit for their culture.
