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- Tasks: Assist with passenger and vehicle transportation, ensuring top-notch customer service.
- Company: Stena Line is a leader in sustainable shipping with a focus on passenger and freight transport.
- Benefits: Enjoy flexible hours, competitive pay, and be part of a supportive team culture.
- Why this job: Join a dynamic team, enhance your customer service skills, and contribute to a sustainable future.
- Qualifications: 5 GCSEs including English & Maths and 2 years of customer service experience required.
- Other info: Applications must be submitted online by June 20, 2025; no email or postal applications accepted.
Contract - Temporary Summer Position (variable hours)
Hourly rate of pay - £12.50
Do you care deeply, genuinely and passionately about customer support? The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us in Holyhead.
Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.
Some of your key responsibilities:
- Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
- Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
- Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems.
- Record and account securely for all cash received in accordance with the Company Cash Handling Policy.
What you will experience: At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Who you are: At Stena Line your personality matters as much as how good you are at what you do, we are looking for someone who is approachable, warm and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.
Qualifications:
- Minimum of 5 GCSEs including English & Maths.
- Minimum of 2 years’ customer service experience, ideally within the travel/transport industry.
- Proficient in using Microsoft Office packages and the ability to learn new systems.
- Strong verbal and written communication skills.
Interested? We have a variable hours position available within our Port Operations department for the Summer Season. To apply, please register your profile and send in your application in English as soon as possible but no later than Friday 13th June. Please note that due to GDPR we do not accept applications via e-mail or postal service.
If you have any questions regarding the position you are welcome to contact Matthew Tucker at matthew.tucker@stenaline.com or about the recruitment process you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner, kathryn.gallagher.bi@stenaline.com.
Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line: As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us.
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
Location: United Kingdom/Ireland, Fishguard
Last day of application: June, 20, 2025
Customer Service Assistant employer: Stena Line Limited
Contact Detail:
Stena Line Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Stena Line's values and mission. Understanding their commitment to customer service and sustainability will help you align your responses during any interviews or discussions, showing that you're a good fit for their team.
✨Tip Number 2
Brush up on your customer service skills, especially in the travel and transport sector. Be prepared to share specific examples of how you've handled challenging customer situations in the past, as this will demonstrate your experience and problem-solving abilities.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves liaising with various departments and customers, being able to communicate clearly and effectively will be crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 4
Network with current or former employees of Stena Line if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in the travel or transport industry. Highlight any relevant achievements and skills, such as proficiency in Microsoft Office and strong communication abilities.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Use specific examples from your past experiences to demonstrate how you can contribute to delivering excellent customer service at Stena Line.
Follow Application Instructions: Make sure to apply through the specified channels on the StudySmarter website. Double-check that you have included all necessary documents and that your application is submitted before the deadline of June 20, 2025.
How to prepare for a job interview at Stena Line Limited
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in customer support during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Stena Line is looking for.
✨Demonstrate Effective Communication Skills
Since the role involves liaising with various departments and ensuring accurate communication, be prepared to discuss how you handle communication in a busy environment. You might want to share a situation where clear communication made a difference in customer service.
✨Highlight Your Experience in the Travel/Transport Industry
If you have experience in the travel or transport sector, make sure to mention it. Discuss any relevant skills or knowledge you have that would help you excel in this role, especially regarding check-in procedures and cash handling.
✨Emphasise Your Teamwork and Adaptability
Stena Line values a supportive and helpful attitude. Be ready to talk about how you work well in a team and adapt to different situations. Share examples of how you've collaborated with colleagues to enhance customer experiences.
