At a Glance
- Tasks: Prepare and serve high-quality coffee drinks while providing exceptional customer service.
- Company: Join Stena Line, a leader in sustainable shipping with a commitment to innovation and inclusivity.
- Benefits: Enjoy a permanent role with flexible 4 days on, 4 days off shifts and ongoing training opportunities.
- Other info: Applications must be submitted online by July 24, 2025. No email or postal applications accepted.
- Why this job: Be part of a dynamic team in a fast-paced environment, making meaningful connections with customers.
- Qualifications: No specific experience required; just bring your passion for coffee and customer service!
Shift Pattern:4 days on 4 days off (0600hrs - 1000hrs)
Salary:£12.93 per hour
Are you passionate about great service and enjoy the buzz of a busy coffee shop? If so, we’ve got a fantastic opportunity for you to join our friendly team at the Barista Coffee Shop in Belfast Victoria Terminal 2.
As a Catering Assistant, you’ll be at the heart of our customer experience—serving up quality drinks and warm welcomes to everyone passing through the terminal. You’ll be part of a supportive team that values enthusiasm, reliability, and a positive attitude.
What you’ll be doing:
- Crafting high-quality coffee and tea drinks (including espresso-based drinks and pour overs)
- Keeping the coffee bar and surrounding areas clean, tidy, and inviting
- Greeting customers, taking orders, and answering questions with a smile
- Staying calm and efficient in a fast-paced environment
- Working closely with your teammates to meet café goals
- Keeping up to date with coffee trends and techniques through ongoing training
What you’ll bring:
- A genuine passion for customer service
- A proactive and collaborative approach to teamwork
- Great attention to detail and pride in your work
- The ability to multitask and stay organised under pressure
- Fantastic work-life balance
- Concessionary travel on Irish Sea/North Sea routes
- Company pension & life assurance scheme
- Discounts on gym memberships, digital fitness subscriptions and wellbeing services
- Wellbeing cash plan (dental, optical, health screening and more)
- Cycle to Work scheme
- Employee Assistance Programme
- Continuous training, coaching and development with progression opportunities
Why this role?
This is a great chance to build on your customer service skills in a vibrant setting, while being part of a company that’s committed to sustainability, innovation, and creating meaningful experiences for our customers.
You’ll report to the Onboard Services & Sales Commercial Manager and work alongside a team that’s as passionate about people as they are about coffee.
Location: United Kingdom/Ireland, Belfast
Employment: Variable
Last day of application: May, 26, 2026
Catering Assistant in Belfast employer: Stena Line Limited
Stena Line is an exceptional employer that prioritises sustainability, equality, and diversity, creating a welcoming environment for all employees. As a Catering Assistant in our vibrant Belfast port coffee shop, you will enjoy a flexible 4 on, 4 off shift pattern, allowing for a healthy work-life balance while being part of a passionate team dedicated to delivering outstanding customer service. With ongoing training opportunities and a commitment to innovation, Stena Line offers a rewarding career path where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Assistant in Belfast
✨Tip Number 1
Familiarise yourself with the coffee culture and trends. Knowing about different coffee drinks, especially specialty ones, will not only impress during your interview but also show your passion for the role.
✨Tip Number 2
Practice your customer service skills. Since this role involves a lot of interaction with customers, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks under pressure, as this will be crucial for the Catering Assistant position.
✨Tip Number 4
Show your enthusiasm for teamwork. Be ready to discuss how you've collaborated with others in past roles, as building strong relationships with colleagues is key to achieving store goals at Stena Line.
We think you need these skills to ace Catering Assistant in Belfast
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Catering Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and food preparation. Highlight any previous roles in fast-paced environments and your ability to work as part of a team.
Write a Compelling Cover Letter:In your cover letter, express your passion for customer support and your enthusiasm for working in a coffee shop environment. Mention specific examples of how you have provided exceptional service in the past.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Stena Line Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with the company's focus on customer support.
✨Demonstrate Your Coffee Knowledge
Since the role involves preparing high-quality coffee drinks, be prepared to discuss your knowledge of coffee types and brewing techniques. Mention any relevant experience or training you have, and show your eagerness to learn more about coffee trends.
✨Highlight Your Teamwork Skills
Collaboration is key in this role, so be ready to talk about your experiences working in a team. Provide examples of how you've successfully worked with others to achieve common goals, especially in fast-paced environments.
✨Prepare for Fast-Paced Scenarios
Given the nature of the job, practice answering questions about how you manage multiple tasks under pressure. You might be asked to describe a time when you had to prioritise tasks effectively, so have a few scenarios in mind that showcase your ability to thrive in busy situations.
