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- Tasks: Deliver outstanding customer support and ensure smooth travel experiences for passengers.
- Company: Join Stena Line, a leader in sustainable shipping with a supportive culture.
- Benefits: Flexible hours, inclusive environment, and opportunities for personal growth.
- Why this job: Be part of a team that shapes memorable journeys and impacts communities.
- Qualifications: 5 GCSEs including English and Maths, plus 2 years of customer service experience.
- Other info: Dynamic role with variable hours and a focus on teamwork and communication.
The predicted salary is between 20000 - 25000 £ per year.
Join Our Port Operations Team in Birkenhead. Are you passionate about delivering outstanding customer support and creating memorable experiences for every guest? Our Port Operations Team in Birkenhead is made up of dedicated, customer‑focused professionals who play a vital role in keeping our travel experience smooth, safe, and welcoming. We are now looking for someone with the same enthusiasm and commitment to join us and help ensure our passengers and freight customers enjoy the highest standard of service from the moment they arrive at the port.
Your main responsibility will be to support the safe and efficient movement of passengers and vehicles to and from our vessels, ensuring every part of their journey is as positive and seamless as possible.
Key Responsibilities:- Deliver excellent customer service to support our passenger and freight check-in operations.
- Communicate clearly and accurately with internal teams, external partners, and other ports.
- Carry out efficient and accurate check-in procedures using our Freight and Travel reservation systems.
- Handle and record cash in line with the Company Cash Handling Policy.
What You Will Experience: At Stena Line, we believe everything is connected. By bringing people and goods together, we contribute directly to the growth of businesses, communities, and societies. We are on an exciting journey driven by innovation, technology, and evolving customer habits — and you can be part of shaping the next chapter of our service offering.
Who You Are:- Approachable, warm, and friendly
- Open, positive, and proactive
- Supportive and customer‑focused
- Able to remain calm and prepared for any situation
- A strong communicator who works well within a team
- Minimum of 5 GCSEs, including English and Maths
- At least 2 years of customer service experience, ideally within travel or transport
- Competent with Microsoft Office and comfortable learning new systems
- Strong written and verbal communication skills
- Full driving licence
If this sounds like the perfect next step for you, we’d love to hear from you. We have two variable‑hours positions available: one averaging 40 hours per week on a split‑shift pattern, and another averaging 17.5 hours per week on evening shifts. To apply, please create a profile and submit your application in English no later than 16th April 2026. Please note that, in accordance with GDPR, we are unable to accept applications via email or post. If you have any questions about the role or the recruitment process, you are welcome to contact Phil Howarth, Talent Acquisition Coordinator, at Phillip.howarth@stenaline.com.
We kindly ask recruitment and staffing agencies to refrain from contacting us regarding this vacancy.
About Stena Line: As the leader in sustainable shipping, Stena Line operates Europe’s most extensive route network, carrying both passengers and freight. With more than 4,300 colleagues across Scandinavia, the UK, and the Baltics, our people are at the heart of our success. We are committed to providing a safe, inclusive, and supportive working environment where everyone has equal opportunities to grow and develop. We value diversity and welcome applicants from all backgrounds.
Employment: Variable. Last day of application: April, 16, 2026.
Customer Service Assistant in Birkenhead employer: Stena Line Limited
Contact Detail:
Stena Line Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Birkenhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stena Line. Understand our values and what we stand for. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you delivered excellent service or handled difficult situations. We want to hear how you can bring that warm, friendly approach to our Port Operations Team.
✨Tip Number 3
Be ready to communicate clearly! As a Customer Service Assistant, you'll need to interact with passengers and colleagues alike. Practise articulating your thoughts and ideas so you can demonstrate your strong communication skills during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re tech-savvy and comfortable with our systems, which is a big plus for the role!
We think you need these skills to ace Customer Service Assistant in Birkenhead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer support shine through. We want to see how you create memorable experiences for guests, so share specific examples from your past roles that highlight your commitment to excellent service.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and qualities mentioned in the job description. We’re looking for someone who is approachable, warm, and a strong communicator, so weave these traits into your narrative to show us you’re the perfect fit.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate strong written communication skills, so make sure your application is easy to read and free of errors. This will help us see your attention to detail right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised, so we can focus on finding the right person for our team.
How to prepare for a job interview at Stena Line Limited
✨Know the Company
Before your interview, take some time to research Stena Line and its operations. Understand their commitment to customer service and sustainability. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This is crucial for a role focused on delivering outstanding support.
✨Practice Clear Communication
As a Customer Service Assistant, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Be Ready for Situational Questions
Expect situational questions that assess how you would handle various scenarios at the port. Think about how you would manage busy check-in periods or assist a frustrated passenger. Having a few strategies in mind will help you respond effectively and demonstrate your problem-solving skills.