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- Tasks: Handle freight bookings and customer enquiries while collaborating with sales teams.
- Company: Leading shipping company based in Belfast with a strong reputation.
- Benefits: Concessionary travel, generous holiday allowance, and a supportive work environment.
- Why this job: Join a dynamic team and make a difference in customer success.
- Qualifications: At least 2 years of customer service experience and excellent communication skills.
- Other info: Applications open until April 10, 2026, with great career growth potential.
The predicted salary is between 25000 - 32000 £ per year.
A leading shipping company in Belfast is seeking a Freight Customer Service Agent. This permanent role involves handling freight bookings and customer enquiries while collaborating closely with sales teams.
Ideal candidates should have at least 2 years of customer service experience, excellent communication skills, and a commitment to maintaining high service levels.
Benefits include concessionary travel and a generous holiday allowance. Applications are open until April 10, 2026.
Freight Customer Success & Bookings Specialist in Belfast employer: Stena Line Limited
Contact Detail:
Stena Line Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Customer Success & Bookings Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the shipping industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and freight bookings. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences that highlight how you’ve handled customer enquiries and resolved issues effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Freight Customer Success & Bookings Specialist in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with what we’re looking for. Keep it friendly and professional.
Showcase Your Communication Skills: Since this role involves handling customer enquiries, make sure your application reflects your excellent communication skills. We love clear and concise writing, so keep it straightforward!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Stena Line Limited
✨Know Your Freight Basics
Before the interview, brush up on your knowledge of freight logistics and shipping processes. Understanding the basics will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience where you excelled in customer service. Think about challenging situations you faced and how you resolved them, as this will demonstrate your problem-solving abilities and commitment to high service levels.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to refine your responses and ensure you come across as confident and articulate.
✨Research the Company Culture
Take some time to learn about the shipping company’s values and culture. This will not only help you tailor your answers but also allow you to ask insightful questions during the interview, showing that you’re genuinely interested in being part of their team.