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- Tasks: Assist with freight bookings and build strong customer relationships in a dynamic team.
- Company: Join Stena Line, a leader in sustainable shipping with a vibrant culture.
- Benefits: Enjoy concessionary travel, generous holidays, and continuous training opportunities.
- Why this job: Be part of a team that connects people and goods while making a real impact.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
- Other info: Fast-paced environment with great career progression and a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Freight Customer Service Agent to join our dynamic Freight Customer Service team in Belfast. Reporting to the Freight Reservations & CST Manager, you will assist with the efficient processing of all freight bookings and enquiries and the development and maintenance of strong customer relationships. Working a 37 hour week on a 9 week rolling roster covering Monday – Sunday, shift times ranging between 07:30 to 22:00.
Some of your key responsibilities:
- Allocation of space for daily freight booking and block booking on all Company routes
- Dealing with customer enquiries and processing dangerous goods bookings
- Working closely with Indoor Sales Team and Area Sales Managers to promote and develop new business
- Assisting with rate quotations in line with Company pricing strategy
- Promotion of Company Freight services across the route network, providing support and assistance
- Liaising with Port Operations Teams to ensure customers receive the highest level of service
- Handling manifest discrepancies and invoice queries
- Provision of support to all functions within the freight team
- Attending relevant Company and customer meetings and visiting port locations when required
What You Will Experience:
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Benefits:
- Concessionary travel on any route on the Irish Sea/North Sea
- Company pension & life assurance scheme
- A generous holiday allowance
- Recognition scheme
- Employee Assistance Programme
- Great working environment
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities
Who You Are:
At Stena Line, your personality matters as much as how good you are at what you do. You will have high attention to detail, always ensuring that an exceptionally high level of customer service and accuracy is provided to our customers. You will thrive in a fast‑paced environment, working closely with your team members to get the job done but also work well by yourself when the need arises. With a positive and forward‑thinking outlook, you will have excellent communication and inter‑personal skills. No two days are ever the same working in this busy environment, so you will need to be adaptable, flexible and reliable.
Qualifications:
- Minimum of 2 years’ customer service experience ideally within the travel/transport industry
- Excellent communication skills
- A strong customer focus and a good telephone manner
- Ability to work in a busy customer service and sales environment
- A focused and self‑motivated approach to work
- Detail conscious and have good numerical skills, enter data quickly and accurately
This is a permanent position based in Belfast within our Freight Sales Department. To apply, please register your profile and send in your CV in English as soon as possible but no later than 10th April 2026. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e‑mail or postal service. If you have any questions about the recruitment process, you are welcome to contact Stephen Adams, People Advisor via email: stephen.adams.be@stenaline.com.
Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line:
As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively supporting the daily business. Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
Location: United Kingdom/Ireland, Belfast
Last day of application: April 10, 2026
Freight Customer Service Agent - Belfast employer: Stena Line Limited
Contact Detail:
Stena Line Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Customer Service Agent - Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stena Line. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of a Freight Customer Service Agent. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! Stena Line values a positive outlook and strong communication skills. Be yourself during the interview and let your enthusiasm shine through. Remember, they want to see how you fit into their dynamic team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position!
We think you need these skills to ace Freight Customer Service Agent - Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Freight Customer Service Agent role. Highlight your customer service experience, especially in the travel or transport industry, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your personality aligns with our values at Stena Line. Keep it friendly and professional!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your excellent telephone manner in your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Stena Line Limited
✨Know Your Freight Basics
Before heading into the interview, brush up on your knowledge of freight services and logistics. Understand the key responsibilities of a Freight Customer Service Agent, such as handling bookings and liaising with port operations. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you excelled in providing exceptional service. Think about how you handled difficult situations or resolved customer queries effectively. This will demonstrate your strong customer focus and ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions. Remember, a good telephone manner is crucial!
✨Be Adaptable and Flexible
The job requires adaptability due to its dynamic nature. Prepare to discuss how you've successfully adapted to changes in previous roles. Highlight your reliability and willingness to take on various tasks, as this will resonate well with the interviewers looking for someone who can handle the unpredictability of the freight industry.