IT Support Analyst in Cambridge

In this role, you will directly support STEMCELL employees and provide proactive maintenance/improvements of STEMCELL’s cloud-hosted systems. You will have the opportunity to learn about and support STEMCELL’s business-specific tools (such as lab and analytical equipment) and join project teams to support company-wide technology improvements. You will possess a good understanding of software and hardware systems, have good experience with modern technology (cloud, automation), and have a passion for delivering consistent and excellent customer service. Please note, this is an onsite position.

Duties and Responsibilities

• Work with the IS Department and Business to evaluate user requests, clarify objectives and functional requirements for new or modified computer programs; assist in determining feasibility, time requirements, compatibility with current system and system capabilities.
• Offer creative initiatives, identify opportunities for improvement, and collaborate on delivering the best IS solutions while assisting the IS team with issues requiring technical expertise.
• Monitor ongoing performance of systems and develop updates or modifications according to business needs.
• Plan and perform regular scheduled maintenance, including updating documentation.
• Respond to emergencies and system failures including after-hours problems; lead response and resolution of escalated issues.

Knowledge and Qualifications

• Up to 3 years of IT experience, including at least 1 year in a Tier 2 support role working with Windows, MacOS, iOS devices managed with InTune and/or Kandji, print services and A/V equipment.
• Degree or diploma in a technology-related discipline, or a mix of industry certifications and/or experience.
• Takes a collaborative approach to problem-solving and has the ability to think critically alongside the capability to handle standard technical issues.

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada. This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities. STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact. As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from: £24,700.00 - £37,100.00. STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package that may include health benefits, retirement savings, and more (depending on region).

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