At a Glance
- Tasks: Coordinate client approval activities and ensure smooth implementation of AI solutions.
- Company: STEM AI, a leader in AI-powered insights for life sciences.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team dedicated to transforming health and life sciences.
- Why this job: Be at the forefront of AI innovation and enhance client experiences.
- Qualifications: Experience in client success or project coordination; strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: Hybrid, Holborn Gate, London
Vacancy Type: Permanent, full time
Reporting to: Head of Innovation
About STEM AI
STEM AI is transforming how life sciences organisations access insights through AI-powered solutions. As our platform expands, we are looking for a Client Success Coordinator to ensure clients move seamlessly from pilot agreement through to successful implementation. This newly created role sits at the heart of the client journey, coordinating complex approval activities and working across technical, legal, commercial and operational teams to remove barriers and accelerate commissioning.
The Opportunity
Following agreement to pilot STEM AI, clients typically complete multiple internal approval processes covering information security, IT, legal, procurement, compliance, data privacy and operational readiness. Every organisation has different governance requirements, making this a highly collaborative role requiring excellent organisation and stakeholder management. You will become the central point of coordination, ensuring requests are managed efficiently, the right subject matter experts are engaged, responses are prepared to a high standard and clients receive a professional, responsive experience.
Key Responsibilities
- Coordinate all client approval activities to drive pilot commitment.
- Act as the primary point of contact throughout the implementation approval journey.
- Manage questionnaires, security assessments and due diligence requests.
- Coordinate responses from technical, legal, compliance, commercial and operational teams.
- Track milestones, manage deadlines and proactively resolve blockers.
- Prepare high-quality responses using existing knowledge libraries and previous submissions.
- Maintain and continually improve the central repository of approved responses and documentation.
- Provide regular progress updates to internal stakeholders and escalate risks where required.
- Identify opportunities to streamline approval activity processes and improve the client experience.
- Support successful pilot launches by ensuring approvals are completed accurately and on time.
About You
- Experience in client success, implementation, project coordination, PMO or programme management.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Confidence working with senior internal and external stakeholders.
- Highly collaborative with a proactive, solutions-focused mindset.
- Experience within AI, healthcare or life sciences is advantageous but not essential.
Why Join STEM AI?
This is an opportunity to help shape a new AI offering from the ground up. You will play a pivotal role in creating a best-in-class client onboarding experience, working alongside innovation, technology and commercial teams to build scalable processes that directly contribute to faster implementations, improved client satisfaction and business growth.
STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Client Success Coordinator - STEM AI in London employer: STEM
STEM is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead impactful projects in the healthcare sector. With a strong focus on professional development, team members have access to continuous learning opportunities and the chance to work alongside global experts, making it an ideal environment for those seeking meaningful and rewarding careers.
