At a Glance
- Tasks: Coordinate client approval activities and ensure smooth implementation of AI solutions.
- Company: STEM AI, a leader in AI-powered insights for life sciences.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team dedicated to transforming health and life sciences.
- Why this job: Be at the forefront of AI innovation and enhance client experiences.
- Qualifications: Experience in client success or project coordination; strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: Hybrid, Holborn Gate, London
Vacancy Type: Permanent, full time
Reporting to: Head of Innovation
About STEM AI
STEM AI is transforming how life sciences organisations access insights through AI-powered solutions. As our platform expands, we are looking for a Client Success Coordinator to ensure clients move seamlessly from pilot agreement through to successful implementation. This newly created role sits at the heart of the client journey, coordinating complex approval activities and working across technical, legal, commercial and operational teams to remove barriers and accelerate commissioning.
The Opportunity
Following agreement to pilot STEM AI, clients typically complete multiple internal approval processes covering information security, IT, legal, procurement, compliance, data privacy and operational readiness. Every organisation has different governance requirements, making this a highly collaborative role requiring excellent organisation and stakeholder management. You will become the central point of coordination, ensuring requests are managed efficiently, the right subject matter experts are engaged, responses are prepared to a high standard and clients receive a professional, responsive experience.
Key Responsibilities
- Coordinate all client approval activities to drive pilot commitment.
- Act as the primary point of contact throughout the implementation approval journey.
- Manage questionnaires, security assessments and due diligence requests.
- Coordinate responses from technical, legal, compliance, commercial and operational teams.
- Track milestones, manage deadlines and proactively resolve blockers.
- Prepare high-quality responses using existing knowledge libraries and previous submissions.
- Maintain and continually improve the central repository of approved responses and documentation.
- Provide regular progress updates to internal stakeholders and escalate risks where required.
- Identify opportunities to streamline approval activity processes and improve the client experience.
- Support successful pilot launches by ensuring approvals are completed accurately and on time.
About You
- Experience in client success, implementation, project coordination, PMO or programme management.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Confidence working with senior internal and external stakeholders.
- Highly collaborative with a proactive, solutions-focused mindset.
- Experience within AI, healthcare or life sciences is advantageous but not essential.
Why Join STEM AI?
This is an opportunity to help shape a new AI offering from the ground up. You will play a pivotal role in creating a best-in-class client onboarding experience, working alongside innovation, technology and commercial teams to build scalable processes that directly contribute to faster implementations, improved client satisfaction and business growth.
STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Client Success Coordinator - STEM AI in London employer: STEM
STEM is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead impactful projects in the healthcare sector. With a strong focus on professional development, team members have access to continuous learning opportunities and the chance to work alongside global experts, making it an ideal environment for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Coordinator - STEM AI in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at STEM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like STEM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Coordinator - STEM AI in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to STEM:Your cover letter is your chance to shine! Tell us why you want to work at STEM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at STEM!
How to prepare for a job interview at STEM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
