Quality Team Lead in Chirnside

Stem Recruitment have a new opportunity for Quality Team Leader based near Eyemouth. The role includes owning the end-to-end ‘claim-to-improvement’ cycle: convert customer and internal claims into actionable root-cause analysis, corrective and preventive actions (CAPA), and verified production improvements—raising product quality, stabilising processes, and improving efficiency.

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Responsibilities

Lead triage and investigation of customer and internal claims; ensure information capture and registration in Customer Connect and the new internal system.

Design and deploy the internal claim management system (workflow, forms, escalation rules, KPIs).

Produce/validate responses including corrective and preventive actions; steer cross-functional communication.

Requirements

HNC/HND or Degree in Engineering, Materials/Process, Quality or related field (or equivalent experience).

Strong manufacturing quality background with demonstrated root-cause analysis and CI delivery (A3/8D/5 Whys, Kaizen).

Proven ability to lead small technical teams and influence production stakeholders.

Experience producing customer and internal claim responses with clear CAPA and prevention plans. xiskglj

Working knowledge of ISO 9001/14001 and BRC systems (audits, documentation, traceability).

If this is of interest, please do get in touch