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- Tasks: Engage with clients, manage webinars, and ensure smooth event operations.
- Company: Established online scientific publisher with a focus on innovation.
- Benefits: Up to £33K salary, hybrid work model, and growth opportunities.
- Why this job: Be the first point of contact for clients and make a real impact.
- Qualifications: 12 months in B2B account management or operations, strong attention to detail.
- Other info: Fast-paced environment with limitless progression opportunities.
The predicted salary is between 26400 - 39600 £ per year.
Client Engagement Executive (Scientific Publisher)
Job Title: Client Engagement Executive (Scientific Publisher)
Job Location: Work from home, reporting into London office twice a week
Job Salary: up to £33K DOE
Our client is an established online, open-access publisher of two peer reviewed digital publications, addressing key scientific, regulatory, business and manufacturing challenges and advances through publication of articles, infographics, videos, podcasts and an extensive webinar programme.
Job Description
The Client Engagement Executive will play key operations role and be our clients first point of contact for its clients, guiding them through the engagement process, providing account management services, organising webinars and ensuring smooth running of event operations.
Key responsibilities will include:
- Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts
- Efficiently manage account and webinar operations via a Project Management System
- Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc on-the-day speaker support, post-webinar reporting)
- Preparation of all webinar reporting, including registration/attendance lists and stats
- Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content)
- Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes.
Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It’s a hybrid role with 1-2 days per week spent with the team in central London, and the rest at home.
Essential skills and experience:
- Minimum of 12 months working in a B2B environment in an account exec or operations role
- Can show evidence of exceptional attention to detail and customer focus
- Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills
- Can quickly build a strong working knowledge in the area of specialism in order to deliver excellent service to clients and identify new ways to deliver services.
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Client Engagement Executive (Scientific Publisher) employer: Stem Graduates
Contact Detail:
Stem Graduates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Executive (Scientific Publisher)
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or attend relevant webinars. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. We want you to show off your knowledge about their publications and services, so dive deep into their content and be ready to discuss it!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the role of Client Engagement Executive. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can help you stand out from the crowd.
We think you need these skills to ace Client Engagement Executive (Scientific Publisher)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Engagement Executive role. Highlight your experience in B2B environments and any relevant account management skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client engagement and your understanding of the scientific publishing industry. Let us know why you're the perfect fit for this dynamic role.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Stem Graduates
✨Know Your Client Engagement
Familiarise yourself with the company's publications and their target audience. Understand the key scientific, regulatory, and business challenges they address. This will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role involves managing multiple webinars and client accounts, be prepared to discuss your time management strategies. Bring examples of how you've successfully juggled various tasks in a fast-paced environment, highlighting your attention to detail and ability to prioritise effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer focus. Think of specific scenarios where you've had to handle client queries or manage operations under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engage with Enthusiasm
As the first point of contact for clients, your enthusiasm is key. Practice conveying your passion for client engagement and how you can contribute to the team’s success. A positive attitude can make a significant difference in how interviewers perceive you.
