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- Tasks: Engage with clients, manage webinars, and ensure smooth event operations.
- Company: Established online scientific publisher with a focus on innovation.
- Benefits: Up to £33K salary, hybrid work model, and career progression opportunities.
- Why this job: Be the first point of contact for clients and make a real impact in science communication.
- Qualifications: 12 months in a B2B account exec or operations role with strong attention to detail.
- Other info: Fast-paced environment with limitless opportunities for growth.
The predicted salary is between 26400 - 39600 £ per year.
Our client is an established online, open-access publisher of two peer-reviewed digital publications, addressing key scientific, regulatory, business and manufacturing challenges and advances through the publication of articles, infographics, videos, podcasts and an extensive webinar programme.
The Client Engagement Executive will play a key operations role and be our client's first point of contact for its clients, guiding them through the engagement process, providing account management services, organising webinars and ensuring smooth running of event operations.
Key responsibilities will include:
- Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts.
- Efficiently manage account and webinar operations via a Project Management System.
- Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations, on-the-day speaker support, post-webinar reporting).
- Preparation of all webinar reporting, including registration/attendance lists and stats.
- Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content).
- Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes.
Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It's a hybrid role with 1-2 days per week spent with the team in central London, and the rest at home.
Essential skills and experience:
- Minimum of 12 months working in a B2B environment in an account exec or operations role.
- Can show evidence of exceptional attention to detail and customer focus.
- Has experience of a busy, fast-paced and varied role, showing excellent time management and multi-tasking skills.
- Can quickly build a strong working knowledge in the area of specialism in order to deliver excellent service to clients and identify new ways to deliver services.
Client Engagement Executive (Scientific Publisher) employer: Stem Graduates
Contact Detail:
Stem Graduates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Executive (Scientific Publisher)
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you know what we do and how you can make a difference as a Client Engagement Executive.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience fits the role. We want to hear how you can manage those webinars and client accounts like a champ.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're keen and tech-savvy, which is a big plus!
We think you need these skills to ace Client Engagement Executive (Scientific Publisher)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Engagement Executive. Highlight your experience in B2B environments and any relevant account management skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client engagement and your understanding of the scientific publishing industry. Let us know why you're the perfect fit for this dynamic role.
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Stem Graduates
✨Know Your Client Engagement
Familiarise yourself with the company's publications and their target audience. Understand the key scientific and regulatory challenges they address. This will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role involves managing multiple webinars and client accounts, be prepared to discuss your time management strategies. Share specific examples of how you've successfully juggled various tasks in a fast-paced environment, highlighting your attention to detail and ability to prioritise effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer focus. Think of scenarios where you've had to handle client queries or manage unexpected issues. Practising these responses will help you convey your experience confidently and show that you're ready for the dynamic nature of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. It’s a two-way street!
