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- Tasks: Provide first-line technical support and troubleshoot hardware/software issues for internal staff.
- Company: Join a dynamic team in Stretford, Manchester, with a focus on IT support.
- Benefits: Competitive salary, flexible work schedule, and opportunities for skill development.
- Other info: Great opportunity for growth in a fast-paced tech environment.
- Why this job: Kickstart your IT career and make a real difference in a supportive environment.
- Qualifications: Customer service experience and knowledge of Microsoft Windows OS and Office 365.
The predicted salary is between 25000 - 28000 £ per year.
We have an excellent opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a busy service desk environment. You will play a crucial role in providing all aspects of technical support to internal staff and the IT Team, ensuring issues are owned, monitored and resolved quickly, efficiently and within agreed standards.
Key Responsibilities:
- Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
- Provide friendly and supportive first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Diagnose and troubleshoot technical problems, escalating more complex issues whilst retaining ownership of the ticket.
- Log all support activities and resolutions accurately in the ticketing system.
- Set up and configure user accounts, permissions, and access rights.
- Assist with basic network and system administration tasks as required.
- Ensure all IT equipment and systems adhere to security policies and procedures.
Requirements:
- 6 months experience in a customer service or technical support role is preferred.
- Knowledge of Microsoft Windows OS / Office 365 / Azure Virtual Desktop.
- Detailed knowledge of Azure AD.
- Experience working in a service desk / customer facing role.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and prioritise tasks.
- Enthusiasm for learning and developing new skills in the IT field.
1st Line Service Desk Technician employer: Stelvio Inc.
Contact Detail:
Stelvio Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Technician
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of a 1st Line Service Desk Technician, especially your problem-solving skills and customer service experience.
✨Tip Number 3
Show off your tech skills! Be ready to discuss specific technical issues you've resolved in the past. Highlight your knowledge of Microsoft Windows OS, Office 365, and Azure AD, as these are key for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace 1st Line Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of Microsoft Windows OS and Azure AD!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Keep it friendly and professional, just like the support we provide.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stelvio Inc.
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows OS, Office 365, and Azure AD. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity and confidence with the technologies they'll expect you to support.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with internal staff, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped someone feel supported.
✨Practice Problem-Solving Scenarios
Anticipate common technical problems that might come up in the role and practice explaining how you would troubleshoot them. This could include anything from diagnosing a printer issue to setting up user accounts. Being able to articulate your thought process will impress your interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the types of issues they typically face, or their approach to training new staff. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.