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- Tasks: Provide first-line technical support and resolve IT issues for internal staff.
- Company: Dynamic tech company in Stretford, Manchester with a supportive team culture.
- Benefits: Flexible working, competitive salary, and opportunities for skill development.
- Why this job: Kickstart your IT career while making a real difference in a busy service desk environment.
- Qualifications: Customer service experience and knowledge of Microsoft Windows and Azure.
- Other info: Join a vibrant team and grow your skills in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
1st Line Service Desk Technician
Stretford, Manchester (3 days a week)
We have an excellent opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a busy service desk environment. You will play a crucial role in providing all aspects of technical support to internal staff and the IT Team, ensuring issues are owned, monitored and resolved quickly, efficiently and within agreed standards.
Key Responsibilities
- Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
- Provide friendly and supportive first‑line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Diagnose and troubleshoot technical problems, escalating more complex issues whilst retaining ownership of the ticket.
- Log all support activities and resolutions accurately in the ticketing system.
- Set up and configure user accounts, permissions, and access rights.
- Assist with basic network and system administration tasks as required.
- Ensure all IT equipment and systems adhere to security policies and procedures.
Requirements
- 6 months experience in a customer service or technical support role is preferred.
- Knowledge of Microsoft Windows OS / Office 365 / Azure Virtual Desktop.
- Detailed knowledge of Azure AD.
- Experience working in a service desk / customer facing role.
- Strong problem‑solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and prioritise tasks.
- Enthusiasm for learning and developing new skills in the IT field.
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1st Line Service Desk Technician employer: Stelvio Inc.
Contact Detail:
Stelvio Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Technician
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Microsoft Windows OS, Office 365, and Azure AD. Being able to demonstrate your expertise during interviews can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace 1st Line Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and technical support. We want to see how your skills match the requirements for the 1st Line Service Desk Technician role, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. We love seeing candidates who are genuinely excited about joining our team at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for those strong problem-solving skills, so share any stories that demonstrate your ability to diagnose and resolve problems efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Stelvio Inc.
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Windows OS, Office 365, and Azure AD. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity with the systems they'll expect you to support.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with internal staff, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped someone feel supported.
✨Practice Problem-Solving Scenarios
Anticipate common technical problems you might face in this role and practice explaining how you would troubleshoot them. This could include diagnosing hardware issues or resolving software glitches, so be ready to demonstrate your thought process.
✨Demonstrate Your Enthusiasm for Learning
The job description highlights a desire for candidates who are eager to learn. Be prepared to discuss any recent courses, certifications, or self-study you've undertaken in IT. This shows you're proactive and committed to developing your skills.