At a Glance
- Tasks: Provide first-line technical support and resolve IT issues for internal staff.
- Company: Join a dynamic team in Stretford, Manchester, focused on tech support.
- Benefits: Flexible working, professional development, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced tech environment.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Customer service experience and knowledge of Microsoft technologies preferred.
The predicted salary is between 31500 - 38500 £ per year.
- 1st Line Service Desk Technician
- Stretford, Manchester (3 days a week)
We have an excellent opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a busy service desk environment.
You will play a crucial role in providing all aspects of technical support to internal staff and the IT Team, ensuring issues are owned, monitored and resolved quickly, efficiently and within agreed standards.
Key Responsibilities
- Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
- Provide friendly and supportive first‑line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Diagnose and troubleshoot technical problems, escalating more complex issues whilst retaining ownership of the ticket.
- Log all support activities and resolutions accurately in the ticketing system.
- Set up and configure user accounts, permissions, and access rights.
- Assist with basic network and system administration tasks as required.
- Ensure all IT equipment and systems adhere to security policies and procedures.
Requirements
- 6 months experience in a customer service or technical support role is preferred.
- Knowledge of Microsoft Windows OS / Office 365 / Azure Virtual Desktop.
- Detailed knowledge of Azure AD.
- Experience working in a service desk / customer facing role.
- Strong problem‑solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and prioritise tasks.
- Enthusiasm for learning and developing new skills in the IT field.
- #J-18808-Ljbffr
1st Line Service Desk Technician in Stretford employer: Stelvio Inc.
Join a dynamic team in Stretford, Manchester, where we prioritise employee growth and development. As a 1st Line Service Desk Technician, you'll benefit from a supportive work culture that encourages learning and collaboration, alongside competitive benefits tailored to enhance your career in IT. With a focus on innovation and excellence, we provide a rewarding environment for those looking to make a meaningful impact in technical support.
