Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead server builds and manage the Deployview product roadmap while troubleshooting issues.
- Company: Join a global tech company focused on delivering secure and reliable server solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and a 10% bonus.
- Why this job: This role blends technical expertise with leadership, perfect for those wanting to grow in management.
- Qualifications: Experience in hardware/infrastructure engineering and strong troubleshooting skills are essential.
- Other info: Opportunity to work with cutting-edge technology and collaborate with diverse teams globally.
The predicted salary is between 48000 - 84000 £ per year.
Infrastructure Manager (Servers)
North Leeds (Hybrid)
Salary £60k – £70k + 10% Bonus
This role is ideally suited to an experienced hardware and infrastructure/network engineer with some leadership experience who it looking to make the move into a management position, but maintain some technical hands on for a while yet.
As part of our service delivery our installs team deploy at least 1 HPe server on a customer site. This server is built automatically using an automated inhouse developed process called Deployview. The goal of this automation is to allow our install teams to deliver consistent, secured and functioning service equipment to customer sites to get it installed reliably and swiftly every time. These servers are shipped globally, usually built in two locations (Leeds and New York) but are sometimes built further afield in hard to ship countries like India and China.
This equipment calls home to our data centres, allowing us to monitor and manage, and in most cases replicated the protected data back to our data centre for DR services.
Supporting this DR environment, customers often have equipment, physical or virtual hosted in our Data Centre. This team also supports this equipment.
The role will involve owning the product roadmap for Deployview, responding to issues during the build process, supporting the install teams, responding to deviations in the supply chain for our servers and keeping the equipment out on customer sites uniform, secure, up to date and supportable.
It will also involve supporting our customers colo environments and working closely with our dedicated support team to resolve any issues with customer kit, performance, connectivity etc that support are unable to fix.
Reporting to the CSO, you will also need to be involved in aspects of management reporting and managing the flow of tickets / tasks within the team.
KEY RESPONSILBITIES AND TASKS:
Duties may include, but are not restricted to the following:
- Responding to tickets, troubleshooting build issues
- Performance monitoring and troubleshooting
- Client side Firewall and VPN configuration and troubleshooting
- On site hardware diagnosis and remediation
- Automation of updates
- Ownership of the Deployview Roadmap
- Ownership of the customer server BOMs
- Reporting on KPIs to SLT and the Board
KEY SKILLS AND COMPETENCIES
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have cross section of the following job specific skills, attributes and experience:
- Excellent attention to detail, with a desire to do a job correctly first time, every time.
- A balanced approach to risk, ensuring we get tasks complete, even under pressure, but without unnecessary risk to live service.
- A mature attitude to change, liaising with peers and forming robust backout plans before commencing on significant tasks.
- Good communication skills, both written and verbal.
- Strong interpersonal and communication skills; tactful, diplomatic and sympathetic when dealing with any customer problems and showing empathy with customer issues.
- Strong analytical skills.
- Proactive and forward-thinking approach.
- Confident with the ability to interact with members of all technical teams including team leaders, managers and directors.
- Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion.
- A willingness to learn and not be afraid to get involved in unfamiliar areas of technology.
DESIRED TECHNICAL EXPERIENCE
- Technical problem troubleshooting
- Performance troubleshooting for compute, network or storage bottlenecks
- Automation / scripting
- Server Hardware, HPe preferred
- Disk and Raid Technologies
- A solid grasp of IP and subnetting
- An understanding of ethernet, switching, cabling and patching.
- Experience in an environment where security and network protection are key
- Strong firewall skills with experience of VPN tunnels, policies, NAT
Installation, configuration or administration of:
- Windows Servers
- Vmware ESX Servers
- Switches
- Firewalls
- SAN, NAS or DAS Raid Arrays
- Data backup products
Infrastructure Manager (Server Builds) employer: Stelvio Group
Contact Detail:
Stelvio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Manager (Server Builds)
✨Tip Number 1
Familiarize yourself with the Deployview process and understand how it integrates into server builds. This knowledge will not only help you in interviews but also demonstrate your proactive approach to understanding our systems.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in areas like client-side firewall and VPN configurations. Being able to discuss specific examples of how you've resolved similar issues in the past can set you apart from other candidates.
✨Tip Number 3
Showcase your leadership experience by preparing examples of how you've managed teams or projects in the past. Highlighting your ability to balance technical tasks with management responsibilities will resonate well with us.
✨Tip Number 4
Demonstrate your analytical skills by discussing how you've approached performance monitoring and troubleshooting in previous roles. Providing concrete metrics or outcomes from your efforts can illustrate your effectiveness.
We think you need these skills to ace Infrastructure Manager (Server Builds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hardware and infrastructure/network engineering. Emphasize any leadership roles you've held and technical skills that align with the job description, such as troubleshooting and automation.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Infrastructure Manager role. Discuss your experience with server builds, your approach to problem-solving, and how you can contribute to the Deployview roadmap and customer support.
Highlight Key Skills: Clearly outline your key skills in your application, particularly those mentioned in the job description, such as attention to detail, communication skills, and experience with firewalls and VPNs. Use specific examples to demonstrate these skills.
Showcase Your Technical Knowledge: Include any relevant certifications or training related to server hardware, networking, and automation. Mention your familiarity with HPe servers, IP and subnetting, and any experience with VMware or data backup products to strengthen your application.
How to prepare for a job interview at Stelvio Group
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with server hardware, particularly HPe servers. Highlight any specific projects where you troubleshot technical problems or automated processes, as this will demonstrate your capability to manage the technical aspects of the role.
✨Demonstrate Leadership Skills
Since this role involves management responsibilities, share examples of how you've led teams or projects in the past. Discuss your approach to managing tasks under pressure and how you ensure that your team meets deadlines without compromising service quality.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating complex technical concepts in a clear and concise manner. Be ready to explain how you would handle customer issues diplomatically and empathetically, showcasing your interpersonal skills.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical troubleshooting scenarios during the interview. Prepare to walk through your thought process methodically, demonstrating your analytical skills and ability to arrive at solid conclusions quickly.
