At a Glance
- Tasks: Provide hands-on technical support and contribute to R&D for innovative biotech instruments.
- Company: Join Stellaromics, a cutting-edge biotech startup revolutionising spatial biology and genomics.
- Benefits: Attractive compensation, professional development, and a collaborative work culture.
- Other info: Travel up to 80% across EMEA; thrive in a fast-paced, innovative team.
- Why this job: Make a real impact in a dynamic environment while advancing your career.
- Qualifications: B.S. in engineering or science with 5+ years in capital equipment support.
The predicted salary is between 50000 - 65000 € per year.
Spun out of Stanford and MIT, Stellaromics is an innovative biotech startup founded in 2022 and located in Boston, MA. Our pioneering proprietary technology helps researchers and clinicians create comprehensive cellular maps enhancing our understanding of various diseases, with our flagship product STARmap and upcoming Pyxa™ suite of products.
The Field Service Engineer is a key member of a collaborative team, providing technical support to both customers and internal teams while helping drive the development of our first‑generation instrument. This field‑based, customer‑facing role offers a unique blend of hands‑on support and direct involvement in R&D efforts. In close partnership with the R&D team, this engineer contributes to the design and improvement of the instrument’s fluidics and microscopy components. The role also plays a vital part in ensuring customer satisfaction through responsive field service, technical investigations, and ongoing enhancements to our in‑situ sequencing platform, which enables sub‑cellular resolution 3‑D imaging.
Location: Open to UK (London/Cambridge/Oxford) and Germany (Frankfurt/Berlin/Munich).
Key Responsibilities
- Troubleshoot, diagnose, and resolve complex instrument issues, minimizing downtime and improving overall system reliability.
- Contribute to field‑service related processes and procedures to quickly troubleshoot, repair, and maintain instruments with good documentation practices.
- Maintain accurate records of field service activities, customer communication, and equipment maintenance to support expected targets.
- Proactively identify opportunities for service contract renewals, instrument sales or upgrades and communicate them to the appropriate Area Sales Manager.
- Maintain regular communication with customers and internal partners ensuring resolution of support tickets and field dispatches that ultimately lead to high levels of customer satisfaction and instrument reliability.
- Work with R&D to test new hardware and software designs that lead to improvements in reliability and performance.
- Provide quality feedback and design suggestions for ongoing product improvement.
- Perform installations, calibrations, maintenance, and repairs for instruments at customer sites and internal locations of high quality and in a timely manner.
- Manage service calls and associated travel throughout EMEA and occasionally to the US.
- Stay current on advancements in service and support of instrumentation to identify opportunities for innovation and improvement.
Qualifications
- B.S. in engineering, science, or related fields.
- 5+ years supporting capital equipment in the research or clinical fields.
- Experience in the alignment and troubleshooting of microscopes, automated fluidics, robotics, or related scientific instruments.
- Comfortable working with individuals at varying skill levels and backgrounds, adapting communication style and content as needed.
- Excellent organizational skills with the ability to work independently, prioritize, and multi‑task to execute effectively and meet deadlines.
- Strong Windows operating system and Microsoft Office knowledge.
- Strong electro‑mechanical skills.
- Flourishes in a highly dynamic and small company environment.
- Must be comfortable speaking to a group in a training setting; proficiency in verbal and written English is required.
- Experience in HubSpot CRM and TeamViewer preferred.
- Travel expected up to 80% of the time.
Why Stellaromics?
- Innovative Technology: Be part of a company at the cutting edge of spatial biology and genomics, revolutionizing the way researchers understand biology.
- Impactful Role: You will have a significant impact on the department and the future of the company.
- Collaborative Environment: Work with a talented, passionate team in a culture that values creativity, innovation, and teamwork.
- Career Growth: As a high‑growth company, we offer significant opportunities for professional development and career advancement.
Compensation
An attractive compensation and benefits package based on market pay data will be commensurate with candidate skills, qualifications, and experience. Stellaromics is an Equal Opportunity Employer striving to build an inclusive and diverse workplace culture.
Field Service Engineer, EMEA (UK / Germany) in Waltham Cross employer: Stellaromics Inc.
Stellaromics is an exceptional employer, offering a dynamic and collaborative work environment where innovation thrives. As a pioneering biotech startup, employees have the unique opportunity to contribute to groundbreaking technology in spatial biology and genomics while enjoying significant career growth and professional development. With a strong focus on teamwork and creativity, Stellaromics fosters a culture that values each team member's impact, making it an ideal place for those seeking meaningful and rewarding employment in the UK or Germany.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer, EMEA (UK / Germany) in Waltham Cross
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Stellaromics. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a meeting, be ready to discuss specific examples of how you've tackled complex issues in the past. This is your moment to shine and demonstrate your problem-solving prowess.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a message expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Stay updated! Keep an eye on the latest advancements in biotech and instrumentation. Being knowledgeable about trends and innovations can give you an edge in conversations and interviews.
We think you need these skills to ace Field Service Engineer, EMEA (UK / Germany) in Waltham Cross
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your technical support experience and any hands-on work with scientific instruments to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for biotech and how your background aligns with our mission at Stellaromics. Don’t forget to mention why you’re excited about this specific role!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and come up with innovative solutions, especially in a field service context.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Stellaromics Inc.
✨Know Your Tech
Make sure you brush up on the technical aspects of the instruments you'll be working with. Familiarise yourself with fluidics, microscopy, and any specific technologies mentioned in the job description. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved complex issues. Stellaromics is looking for someone who can troubleshoot effectively, so having a few solid stories ready will demonstrate your capability in this area.
✨Communicate Clearly
Since this role involves working with customers and internal teams, practice explaining complex concepts in simple terms. Think about how you would adapt your communication style to different audiences, as this will be crucial in ensuring customer satisfaction.
✨Emphasise Collaboration
Highlight your experience working in collaborative environments, especially with R&D teams. Be ready to discuss how you've contributed to team projects and how you can bring that collaborative spirit to Stellaromics, enhancing both product development and customer service.
