Company Description
StellarCare NW LTD is a nurse-led home care company focused on bridging the gap between health and social care through a more clinical approach to services delivered at home. The organization supports people living in their own homes with personal care, household tasks, and activities that promote independence and quality of life. By adopting a nurse-led model and appointing clinical team leaders, StellarCare NW ensures changing clinical needs are recognised and addressed promptly. Using live reporting systems, the team quickly escalates concerns to health care professionals, helping to prevent illness, reduce hospital admissions, and improve client outcomes. This integrated way of working offers a more professional, progressive environment for care staff and enhances standards of care in the community.
Role Description
The Care Coordinator is a full-time, on-site role based in Ellesmere Port, responsible for organising and overseeing person-centered home care services. Day-to-day tasks include coordinating care plans, scheduling and matching care workers to clients, and monitoring service delivery to ensure clinical and social needs are met. The role involves maintaining accurate records, using live reporting systems to track changes in client conditions, and communicating promptly with nurses, clinical team leaders, and other health and social care professionals. The Care Coordinator will handle client and family queries, support care workers with guidance and information, and ensure regulatory standards and internal policies are followed. This position requires regular collaboration with the wider team to continuously improve client outcomes and the quality of care.
Qualifications
- Care Coordinator to plan, implement, and monitor individualised care and support services.
- Home Care experience and understanding of domiciliary care practices, including personal care, household support, and community-based services.
- Strong Communication and Customer Service skills to interact effectively with clients, families, care workers, and health and social care professionals.
- Knowledge of clinical governance, safeguarding, and regulatory standards relevant to home care and community health services.
- Ability to use digital care management and reporting systems, with good organizational and time-management skills.
- Relevant qualification in health or social care (e.g., NVQ/QCF Level 3 or above, or equivalent experience); nurse-led or multidisciplinary environment experience is an advantage.
- Demonstrated ability to work collaboratively within a team, show professional integrity, and adapt to changing client needs.
