At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for Samsung customers.
- Company: Join the innovative team at Stellar Global, representing Samsung in Selfridges, London.
- Benefits: Enjoy a competitive salary, commission, discounts, and health cash plan.
- Other info: Flexible hours, supportive culture, and opportunities for career progression.
- Why this job: Be part of a dynamic team that values technology and personal growth.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for technology.
The predicted salary is between 30784 - 30784 £ per year.
We are looking for a driven full time Sales Associate/Advisor with a passion for people and technology to join our amazing team at Samsung, Selfridges, London.
Overall purpose of the role: As a Sales Associate you will be working in a diverse and knowledgeable Experience Team to ensure we deliver exceptional customer service at Samsung Selfridges. Reporting into the Management Team, your role will be focused on ensuring that every customer entering the store enjoys a memorable, personalised experience, whilst developing your specialist skills to deliver top-tier product demonstrations.
About Stellar Global: Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists. Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.
Key Accountabilities:
- Provide exceptional customer service in line with company standards
- To deliver a successful execution across all KPI’s, these can range from NPS, Commercial Targets and more
- Effectively working alongside team members
- Supporting Samsung projects - Click & Collect
- Supporting with Samsung events and providing detailed, interactive and engaging tours of the Samsung Harrods Space
- Embrace values- Stay curious, Be can do, Own it and Work Smart
Personal Specification (Knowledge/experience):
- Ideally experienced in luxury or high-end retail
- Passion for technology
- Driven and self-motivated
- Well organised and accountable for all responsibilities
- Experience in sales and/or customer service
- A natural people-person, with exceptional communication and presentation skills, for one-on-one or group interactions
- A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction
- An energetic, friendly and outgoing individual who values learning and knowledge
- Professional, and a team player - able to work as part of a diverse and varied team, collaboratively, always seeking to achieve the best possible results against KPIs, together
What do we offer:
- Full time role, 40hrs per week, fully flexible
- £30,784 annual salary plus commission
- Discount at Samsung members only website
- 21 days annual leave + Bank Holidays
- Health cash plan via Medicash
- Great staff benefits
Sales Advisor employer: Stellar
Stellar Entertainment is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about next-gen graphics. With a focus on employee growth, we offer opportunities to enhance your skills in a dynamic environment while enjoying the flexibility of a hybrid work model in the vibrant town of Guildford. Join us to be part of a team that values creativity and technical excellence, pushing the boundaries of rendering technology.
