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For Companies At a Glance
- Tasks: Engage with customers, troubleshoot devices, and provide consultations in a dynamic environment.
- Company: Join Samsung KX, an immersive brand experience space in Kings Cross, London.
- Benefits: Enjoy a Samsung work phone, exclusive discounts, 21 days leave, and a health cash plan.
- Why this job: Be part of a passionate team, enhance your tech skills, and make a positive impact on customers.
- Qualifications: Experience in customer service, a passion for technology, and strong communication skills are essential.
- Other info: Full-time role with flexible hours; perfect for tech enthusiasts looking to grow.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We are looking for a Support Specialist to join our team at Samsung KX!
Samsung KX was launched, in collaboration with Stellar Global, in 2019. Based in Kings Cross, London, Samsung KX is their impressive flagship European brand experience space and Stellar is responsible for providing the people, the performance. Designed to give guests the ultimate immersive brand experience, Samsung KX is a place where people are invited to discover, interact with and learn new skills in a dynamic environment through a range of workshops, events and performances together with local community partners.
As a Support Specialist you will be hosting the customers in our Support Lounge and using your device diagnostics and repairs knowledge to provide consultations and perform diagnostic tests on devices. Your role will have a strong focus on not only identifying the type of repair technology needed, but also support in selling our great Samsung products within the Space. You will be responsible for the first part of the customer’s repair journey. Whilst working in collaboration with an enthusiastic team you will develop your skills in customer education, troubleshooting and diagnostic testing.
What will you be doing:
- Effectively working alongside team members
- Keeping up to date with the latest procedures and processes communicated from trainers and management
- Effectively troubleshooting and running diagnostic tests in order to establish faults for mobile phones, tablets and wearables
- Engage with customers in a welcoming and professional manner, demonstrating both extensive product knowledge and a determination in finding positive solutions
- Managing consultation interactions and effectively using time in cohesion with KPIs
- Developing extensive product knowledge to enhance repair knowledge
- Provide online and offline support (in-store and via video calls) with customer education related to Samsung products
- Support customers with alternative resolutions including upgrading their device or trade-in
- Generating sales in line with the brand guidelines – never taking a “hard sell” approach, but tailoring your approach to every individual customer’s needs
- Provide remote support through video calls, connecting to customer devices and diagnosing software faults as well as demonstrating educational software fixes and settings
- Using video support to provide warranty information and check condition of devices and raise pick up service jobs or doorstep repairs
- Providing tutorials via video support to help customers upskill in the usage of their device and learn relevant tips and tricks
What we are looking for?
- This is a Full Time job (37.5 hrs a week) which requires full flexibility
- An individual who is experienced in dealing with a variety of different types of customers
- A true passion for technology & Samsung as a brand
- An understanding of technology and an interest in working hands-on diagnosing and fixing technical issues
- Experienced in dealing with one-on-one consultations with customers
- Great communication and verbal skills
- Hard work ethic and a willingness to continually improve their performance
What we offer:
- Samsung work phone
- Discount at Samsung members only website
- 21 days annual leave + Bank Holidays (and 1 extra day following the completion of 1 year of service)
- Health cash plan via Medicash
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Customer Support Specialist - Samsung KX employer: Stellar
Contact Detail:
Stellar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Samsung KX
✨Tip Number 1
Familiarize yourself with Samsung's latest products and technologies. Being knowledgeable about the devices you'll be supporting will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Practice your troubleshooting skills on various Samsung devices. The more hands-on experience you have, the better prepared you'll be to demonstrate your capabilities in diagnosing and fixing technical issues.
✨Tip Number 3
Engage with the Samsung community online. Join forums or social media groups where tech enthusiasts discuss Samsung products. This will help you stay updated on customer concerns and popular solutions.
✨Tip Number 4
Prepare for role-playing scenarios that mimic customer interactions. Practicing how to handle different types of customers and their inquiries will enhance your communication skills and make you stand out during the interview process.
We think you need these skills to ace Customer Support Specialist - Samsung KX
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Specialist position at Samsung KX. Understand the key responsibilities and required skills, such as device diagnostics, customer engagement, and sales techniques.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer support or technology. Mention specific instances where you successfully diagnosed issues or provided excellent customer service.
Show Your Passion for Technology: Express your enthusiasm for Samsung products and technology in your cover letter. Share any personal experiences with Samsung devices that demonstrate your knowledge and passion for the brand.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to make your application stand out to the hiring team.
How to prepare for a job interview at Stellar
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and the Samsung brand during the interview. Share any personal experiences you have with Samsung products and how they have impacted your life, as this will demonstrate your genuine interest in the role.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to tailor your approach to meet individual customer needs, as this is crucial for a Support Specialist position.
✨Familiarize Yourself with Diagnostic Processes
Brush up on your knowledge of device diagnostics and repairs. Be ready to discuss common issues with mobile phones, tablets, and wearables, and how you would troubleshoot them effectively.
✨Practice Effective Communication
Since great communication skills are essential for this role, practice articulating your thoughts clearly and professionally. Consider conducting mock interviews or explaining technical concepts to a friend to enhance your verbal skills.
