At a Glance
- Tasks: Manage mortgage arrears cases and support customers with empathy and professionalism.
- Company: Growing team in a dynamic financial services environment.
- Benefits: Up to £40,000 salary, 23 days holiday, health plans, and ongoing learning opportunities.
- Other info: Hybrid work model with excellent career growth potential.
- Why this job: Join an ambitious team and develop your career in a supportive environment.
- Qualifications: Experience in collections or arrears from a lender or consumer lending business.
The predicted salary is between 35000 - 40000 £ per year.
Location: Oxfordshire Hybrid 2-3 days WFH
Salary: Up to £40,000 depending on experience
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- 23 days holiday plus bank and public holidays
- Simply Health Cash plan
- Employee assistance programme
- Bupa (after qualifying period)
- Free Legal and Conveyance fees
- Volunteering days off
- Enhanced Maternity and Paternity Leave
- Company sick pay
- Ongoing learning and development opportunities
About the position of the Collections Specialist:
This is an exciting opportunity for an experienced Mortgage Collections or Arrears Specialist to join a growing team following the successful onboarding of a new client's mortgage portfolio. With this major project now complete, the business is expanding its team to support continued growth, creating genuine scope for long‑term career development as the function evolves. You'll take full ownership of mortgage arrears cases end‑to‑end, supporting customers with empathy and professionalism, agreeing on sustainable repayment solutions, and gaining further exposure to litigation within a supportive environment. We are specifically seeking candidates with recent collections, arrears, or litigation experience from a lender, loan servicer or consumer lending business, looking to grow their careers alongside an expanding and ambitious team.
Responsibilities:
- Manage customer enquiries and arrears cases in line with company policies and regulatory requirements.
- Engage with customers via inbound and outbound contact to discuss overdue balances and agree on sustainable repayment solutions.
- Assess financial circumstances, update affordability information, and identify appropriate arrears outcomes.
- Identify and support vulnerable customers in line with policy and client expectations.
- Escalate complaints, litigation matters, and risk issues appropriately, including potential financial crime concerns.
- Liaise with internal teams and third-party partners to ensure timely and compliant case progression.
Experience and skills required:
- Proven experience in arrears, litigation, customer services with a mortgage lender or consumer lending‑related business.
- Good understanding of the legal and regulatory framework for mortgage lending and administration.
- Strong customer‑focused approach, with an awareness of Consumer Duty.
- Excellent communication skills, both written and verbal, with a high level of professionalism and integrity.
Collections Specialist in Witney employer: Stellar Select
Join a dynamic and supportive team as a Collections Specialist in Oxfordshire, where we prioritise employee well-being and professional growth. With a hybrid working model, generous benefits including enhanced maternity and paternity leave, and a commitment to ongoing learning, we foster a culture that values empathy and collaboration. This is an excellent opportunity to develop your career in a thriving environment while making a meaningful impact on our customers' financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist in Witney
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Stellar Select. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Specialist in Witney
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Stellar Select.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Stellar Select's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Stellar Select
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Stellar Select.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Stellar Select will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Stellar Select employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
