At a Glance
- Tasks: Support customers with mortgage servicing and arrears, ensuring fair treatment and effective solutions.
- Company: Join an award-winning Specialist Mortgage Lender with a focus on customer care.
- Benefits: Enjoy generous holidays, flexible working, health insurance, and social events.
- Other info: Dynamic work environment with opportunities for growth and a good sense of humour valued.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience in mortgage debt collection and a customer-focused mindset are essential.
The predicted salary is between 32000 - 40000 £ per year.
Overview
Job Title: Servicing and Arrears Specialist
Location: London Hybrid 2 days in the office, 3 days WFH per week
Salary: Up to £40,000 depending on experience
Hours: Monday to Friday 9 am to 5 pm
Benefits
- Generous holiday entitlement
- Flexibility to work from home up to 3 days per week
- Pension scheme
- Enhanced Maternity/Paternity leave
- Health insurance
- Electric Vehicle scheme
- Regular Social events
- Cycle to Work Scheme
- Life Insurance
- Cycle to work scheme
About the position
We are delighted to be working with an award-winning Specialist Mortgage Lender who has a new vacancy for a Servicing and Arrears Specialist. The ideal candidate will have Buy to Let loan servicing experience gained with a Mortgage lender or mortgage and loan servicer
Responsibilities
- Uphold high standards of consumer duty across all mortgage servicing activities, ensuring customers are treated fairly and consistently.
- Review borrower requests and referrals, supporting decision-making to deliver the best outcomes for customers.
- Monitor mortgage arrears and collaborate with third-party servicers and funding partners to agree on collection strategies and process improvements.
- Assist with servicing, reporting and provide accurate documentation for internal teams and institutional funders.
- Oversee arrears and litigation cases, ensuring all actions comply with company policies, FCA regulations, and MCOB requirements.
- Track arrears trends, escalate complex or high-risk cases with clear recommendations, and maintain accurate records to support audit readiness.
- Contribute to the continuous improvement of servicing, arrears, and litigation processes, always keeping the customer at the heart of decisions.
Experience and skills
- Experience in mortgage debt collection, including dealing with loans in default at expiry with a mortgage servicer or mortgage lender in the BTL lending sector.
- Customer-focused with the ability to find effective solutions for borrowers, internal and external clients.
- Have a Consumer Duty mindset
- Desired understanding of AML policies and procedures
- The ability to work in a fast-moving environment where priorities can change
- Good time management skills
- A good sense of humour
For more information regarding the role of Servicing and Arrears Specialist, please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Servicing and Arrears Specialist employer: Stellar Select
Join an award-winning Specialist Mortgage Lender in London, where we prioritise a supportive work culture and employee well-being. Enjoy generous benefits including flexible working arrangements, health insurance, and opportunities for professional growth, all while contributing to meaningful customer outcomes in the mortgage sector. With regular social events and a commitment to consumer duty, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Servicing and Arrears Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage lending industry, especially those who work with servicing and arrears. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of consumer duty and mortgage servicing. We want you to show off your expertise and how you can bring value to the team. Practice common interview questions and have your own ready to ask!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Servicing and Arrears Specialist position.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Servicing and Arrears Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Servicing and Arrears Specialist role. Highlight your experience in mortgage debt collection and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've upheld consumer duty and provided effective solutions in past positions. We love a good story!
Show Off Your Customer Focus:In your application, emphasise your customer-focused mindset. Talk about how you've successfully navigated challenging situations with borrowers and how you ensure fair treatment. We’re all about putting customers at the heart of what we do!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of Buy to Let loans and mortgage servicing. Familiarise yourself with the latest trends in arrears management and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Customer Focus
Since the role is all about treating customers fairly, prepare examples that highlight your customer service skills. Think of times when you went above and beyond to find solutions for borrowers or improved processes for better customer outcomes.
✨Understand Compliance Inside Out
Get a good grasp of FCA regulations and MCOB requirements. Be prepared to discuss how you ensure compliance in your work, especially when it comes to handling arrears and litigation cases.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice responding to hypothetical situations related to mortgage arrears and how you would approach them while keeping the customer at the heart of your decisions.
