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- Tasks: Manage complex loan cases and negotiate sustainable repayment solutions.
- Company: Dynamic company offering a supportive remote work environment.
- Benefits: Generous annual leave, health perks, and fun team events.
- Why this job: Make a real impact in finance while developing your skills.
- Qualifications: Experience in loan servicing and strong negotiation skills required.
- Other info: Join a vibrant team with excellent career growth opportunities.
The predicted salary is between 35000 - 55000 £ per year.
Location: Remote
Salary: £35,000 to £55,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
- 25 days annual leave, plus bank holidays; increasing by 1 day per year worked, up to a maximum of 30 days
- Option to buy/sell up to 3 days' holiday
- Death in Service at 4 x salary (from day one of employment)
- 5-year, 10-year and 15-year excellent service awards
- Car parking (limited onsite or, if offsite, cost of parking refunded)
- Employee Assistance Programme
- Active charity support (non-mandatory)
- Monthly mindfulness sessions
- Complimentary Christmas/summer parties/Team evenings and social events
- Company BBQs on HQ sun terrace
- Daily fruit bowl, healthy snacks, and coffee machine/tea
- Paddleboards for free hire/Office table tennis
- Workplace pension scheme
About the Role:
As a Senior Servicing Account Manager, you will take ownership of complex and high-risk loan cases within the servicing function, with a strong focus on arrears management, recoveries, and enforcement. Experience within bridging finance is essential, as you will be working across short-term, fast-paced lending scenarios. You will proactively manage borrowers in arrears or default, working closely with legal representatives, receivers, and third-party stakeholders to deliver the best possible outcomes for the lender.
Responsibilities:
- Service and monitor a portfolio of UK bridging loans, tracking performance and repayment ability
- Manage arrears and enforcement actions, including possession, LPA receivership, and litigation
- Negotiate with borrowers and guarantors to achieve sustainable repayment solutions
- Produce loan performance reports and MI for senior management
- Liaise with borrowers, partners, and third parties to progress cases effectively
- Assess and recommend lender consent items across loan and real estate matters
- Provide expertise on arrears and recoveries, supporting wider servicing teams
- Identify and elevate risks, ensuring decisions align with policy and commercial objectives
- Contribute to process improvements to enhance efficiency and customer outcomes
Experience required:
- Extensive experience in loan servicing, recoveries, or collections within bridging or specialist lending
- Excellent negotiation and borrower engagement skills, with the ability to balance firm commercial decisions with fair treatment
- Strong stakeholder management skills, particularly in working with legal advisers, receivers, and valuers
- Analytical and detail-oriented, with the ability to assess risk and recommend recovery strategies
- Proficiency in Microsoft Office and loan management systems
- Strong organisational skills
- Strong IT skills with knowledge of loan management/CRM systems
For more information regarding the role, please contact us.
Senior Servicing Specialist employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Servicing Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and lending sectors. Let them know you're on the lookout for a Senior Servicing Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your negotiation skills. Since this role involves managing arrears and working with borrowers, practice how you'd handle tough conversations. We recommend role-playing with a friend or using online resources to sharpen those skills.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've assessed risks and recommended recovery strategies in past roles. Use specific examples to demonstrate your expertise in loan servicing and recoveries.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Servicing Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Servicing Specialist role. Highlight your experience in loan servicing and bridging finance, and don’t forget to showcase those negotiation skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to arrears management and stakeholder engagement.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, be sure to include examples of how you've assessed risk and developed recovery strategies in your previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of bridging finance and loan servicing. Understand the key terms and processes involved, especially around arrears management and recoveries. This will show that you're not just familiar with the role but genuinely interested in it.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've handled, particularly those involving borrowers or stakeholders. Be ready to discuss how you balanced firm decisions with fair treatment, as this is crucial for the Senior Servicing Specialist role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to arrears management or enforcement actions. Think through how you would approach these situations, and be prepared to explain your thought process clearly.
✨Highlight Your Analytical Skills
Since the role requires a strong analytical mindset, come prepared with examples of how you've assessed risk and recommended recovery strategies in the past. Use specific metrics or outcomes to demonstrate your impact.