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- Tasks: Support customers with mortgage arrears and ensure smooth account servicing.
- Company: Dynamic specialist lending firm focused on tailored finance solutions.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Why this job: Make a real impact on customer outcomes in a growing industry.
- Qualifications: Experience in collections or loan servicing with strong attention to detail.
- Other info: Collaborative team environment with a focus on compliance and customer satisfaction.
The predicted salary is between 39600 - 66000 £ per year.
Location: North West London
Salary: Up to £55,000 depending on experience plus benefits
Working Hours: Monday to Friday, 9 am to 5.30 pm
Hybrid: 4 days in the office and one day at home
About the role:
Our client is strengthening its position in the specialist lending market, providing a range of mortgage, bridging, and development finance products (both regulated and unregulated). They pride themselves on offering tailored property finance solutions for customers who may not fit the standard high street bank criteria. As a Senior Servicing and Arrears Specialist, you will play a pivotal role within the mortgage servicing and collections team. Working closely with the Servicing and Collections Manager, you will help ensure effective reporting, monitoring, and day-to-day servicing of customer accounts. This is an excellent opportunity for someone looking to develop their career in specialist lending, with scope to make a real impact on customer outcomes and operational efficiency.
Responsibilities:
- Manage and support customers with 1st and 2nd charge mortgages in arrears, ensuring timely resolutions and clear communication.
- Monitor, track, and discuss payment plans with customers to help them stay on track.
- Oversee term-expiring mortgages, ensuring smooth transitions and proactive customer engagement.
- Instruct and liaise with solicitors regarding litigation matters, maintaining compliance and accuracy.
- Provide timely, professional responses to customer queries, delivering an excellent service experience.
- Handle and resolve complaints during the informal stage, demonstrating empathy and problem-solving skills.
- Collaborate effectively with colleagues across multiple departments to achieve business objectives.
- Maintain accurate and up-to-date records, ensuring compliance with internal and regulatory standards.
- Identify and implement process improvements, contributing to greater efficiency and customer satisfaction.
Experience required:
- Knowledge of the collections and litigation process.
- Understanding of compliance requirements, including Treating Customers Fairly (TCF) and Consumer Duty.
- Strong attention to detail.
- Excellent team player with collaborative skills.
- Experience in collections, litigation, or loan servicing, ideally with exposure to term-expiring mortgages.
For more information regarding the role, please contact us.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Senior Servicing and Arrears Specialist employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Servicing and Arrears Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Servicing and Arrears Specialist role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their approach to specialist lending and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to collections and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Senior Servicing and Arrears Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of collections, litigation, and compliance requirements to show us you're the right fit for the Senior Servicing and Arrears Specialist role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about specialist lending and how your previous experiences align with our mission. A personal touch can really make your application stand out!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled customer queries or complaints in the past. We want to see your empathy and problem-solving skills in action, especially since this role involves managing customers in arrears.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role of Senior Servicing and Arrears Specialist. Plus, it’s super easy!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of the collections and litigation process. Familiarise yourself with compliance requirements like Treating Customers Fairly (TCF) and Consumer Duty. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Empathy
As a Senior Servicing and Arrears Specialist, you'll be dealing with customers in difficult situations. Prepare examples of how you've handled complaints or resolved issues in the past. Highlight your problem-solving skills and ability to communicate clearly and compassionately.
✨Demonstrate Team Spirit
Collaboration is key in this role. Think of instances where you've worked effectively with colleagues across different departments. Be ready to discuss how you contributed to achieving business objectives and how you can bring that team player attitude to their company.
✨Process Improvement Mindset
This role involves identifying and implementing process improvements. Come prepared with ideas or examples of how you've improved efficiency or customer satisfaction in previous roles. This will show that you're proactive and ready to make a real impact.
