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- Tasks: Manage customer accounts and ensure timely resolutions for mortgage servicing.
- Company: Dynamic specialist lending firm focused on tailored finance solutions.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Make a real impact in the specialist lending market while developing your skills.
- Qualifications: Experience in collections or loan servicing with strong attention to detail.
- Other info: Collaborative environment with a focus on customer satisfaction and operational efficiency.
The predicted salary is between 44000 - 66000 £ per year.
Location: North West London
Salary: Up to £55,000 depending on experience plus benefits
Working Hours: Monday to Friday, 9 am to 5.30 pm, Hybrid (4 days in the office and one day at home)
About the role: Our client is strengthening its position in the specialist lending market, providing a range of mortgage, bridging, and development finance products (both regulated and unregulated). They pride themselves on offering tailored property finance solutions for customers who may not fit the standard high street bank criteria. As a Senior Servicing Account Manager, you will play a pivotal role within the mortgage servicing and collections team. Working closely with the Servicing and Collections Manager, you will help ensure effective reporting, monitoring, and day-to-day servicing of customer accounts. This is an excellent opportunity for someone looking to develop their career in specialist lending, with scope to make a real impact on customer outcomes and operational efficiency.
Responsibilities:
- Manage and support customers with 1st and 2nd charge mortgages in arrears, ensuring timely resolutions and clear communication.
- Monitor, track, and discuss payment plans with customers to help them stay on track.
- Oversee term‑expiring mortgages, ensuring smooth transitions and proactive customer engagement.
- Instruct and liaise with solicitors regarding litigation matters, maintaining compliance and accuracy.
- Provide timely, professional responses to customer queries, delivering an excellent service experience.
- Handle and resolve complaints during the informal stage, demonstrating empathy and problem‑solving skills.
- Collaborate effectively with colleagues across multiple departments to achieve business objectives.
- Maintain accurate and up‑to‑date records, ensuring compliance with internal and regulatory standards.
- Identify and implement process improvements, contributing to greater efficiency and customer satisfaction.
Experience:
- Knowledge of the collections and litigation process.
- Understanding of compliance requirements, including Treating Customers Fairly (TCF) and Consumer Duty.
- Strong attention to detail.
- Excellent team player with collaborative skills.
- Experience in collections, litigation, or loan servicing, ideally with exposure to term‑expiring mortgages.
For more information regarding the role, please contact us.
Senior Servicing Account Manager employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Servicing Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Senior Servicing Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their approach to specialist lending and think about how your experience aligns with their needs. We want you to shine when discussing how you can contribute to their mortgage servicing and collections team!
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your skills effectively and show how you can handle complaints and ensure compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are passionate about making a difference in the specialist lending market. Let’s get you that job!
We think you need these skills to ace Senior Servicing Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of collections, litigation, and mortgage servicing to show us you’re the right fit for the Senior Servicing Account Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about specialist lending and how your background aligns with our needs. Keep it concise but impactful, and don’t forget to mention your problem-solving skills!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage customer accounts effectively. Use numbers or examples to illustrate how you've improved processes or customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of the collections and litigation process. Familiarise yourself with compliance requirements like Treating Customers Fairly (TCF) and Consumer Duty. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or issues. Highlight your empathy and problem-solving skills, as these are crucial for a Senior Servicing Account Manager role.
✨Be Ready to Discuss Process Improvements
Think about ways you've identified and implemented process improvements in previous roles. Be ready to discuss how these changes contributed to efficiency and customer satisfaction, as this aligns perfectly with the responsibilities of the position.
✨Engage with the Team Spirit
Since collaboration is key in this role, be prepared to talk about your experience working in teams. Share specific instances where you worked across departments to achieve business objectives, showcasing your ability to be a team player.
