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- Tasks: Manage mortgage arrears cases and engage with customers to find repayment solutions.
- Company: Dynamic recruitment agency in Oxfordshire with a focus on customer support.
- Benefits: Generous holiday, health plans, and professional development opportunities.
- Why this job: Make a real difference by helping customers navigate their mortgage challenges.
- Qualifications: Experience in mortgage collections and knowledge of regulatory frameworks.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency is looking for a Collections Specialist in Oxfordshire. In this role, you will manage mortgage arrears cases, engage with customers, and agree on repayment solutions.
Ideal candidates will have experience in mortgage collections and a strong understanding of the regulatory framework. This position offers a dynamic environment with opportunities for career growth while providing essential support to customers.
Benefits include generous holiday, health plans, and professional development opportunities.
Mortgage Collections Specialist — Hybrid (Oxfordshire) employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Collections Specialist — Hybrid (Oxfordshire)
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage industry, especially those who work in collections. You never know who might have a lead on a job or can give you insider tips on landing that role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of mortgage regulations and collections strategies. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your customer engagement skills! In your conversations, highlight how you've successfully managed customer relationships in the past. This will demonstrate your ability to handle sensitive situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Mortgage Collections Specialist — Hybrid (Oxfordshire)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage collections. We want to see how you've managed arrears cases and engaged with customers in the past, so don’t hold back on those details!
Showcase Your Knowledge: Since understanding the regulatory framework is key for this role, we recommend mentioning any relevant qualifications or training you have. It’ll show us you’re serious about compliance and ready to hit the ground running.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers find repayment solutions and how your skills align with our dynamic environment. We love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity in Oxfordshire!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage collections and the regulatory framework. Familiarise yourself with common arrears scenarios and repayment solutions, as this will show that you're not just a candidate but someone who understands the industry.
✨Engage with Empathy
Since you'll be dealing with customers in distressing situations, practice how to communicate empathetically. Think about how you would approach a customer facing mortgage arrears and prepare examples of how you've successfully managed similar situations in the past.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific cases where you've resolved complex issues or negotiated repayment plans. Highlight your ability to think on your feet and come up with creative solutions that benefit both the customer and the company.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for collections, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
