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- Tasks: Lead a team managing early-stage mortgage arrears and oversee daily operations.
- Company: Join a respected specialist mortgage lender focused on tailored solutions for property investors.
- Benefits: Enjoy a hybrid work model, generous annual leave, and excellent health benefits.
- Why this job: Be part of a customer-first culture with superb development opportunities in a growing company.
- Qualifications: Proven experience in mortgage collections and strong team management skills required.
- Other info: Located in Central London with a salary up to £62,500.
The predicted salary is between 50000 - 62500 £ per year.
Location: Central London - Hybrid (50/50)
Salary: Up to £62,500
Hours: Monday to Friday, 9:00am to 5:30pm
Benefits:
- Contributory Pension scheme
- Private Medical Healthcare
- Life Assurance
- Dental Plan
- Free eye tests
- Annual leave purchase scheme
- Social events
- 25 days annual leave with bank and public holidays on top
- Superb development opportunities
About our Client and the role of Mortgage Collections Team Leader:
We are working with a respected and growing specialist mortgage lender known for delivering tailored lending solutions to professional landlords and property investors across the UK. Their offering includes Buy-to-Let, residential, and semi-commercial mortgages, all underpinned by a relationship-led approach and a strong commitment to customer outcomes.
As Mortgage Collections Team Leader, you will lead a team managing early-stage arrears within the specialist mortgage division. You will oversee daily operations, drive team performance, and ensure all collections activity aligns with regulatory standards and the lender's customer-first values.
Responsibilities for the role of Mortgage Collections Team Leader:
- Oversee and allocate daily workload across the collections team, including arrears calls, BACS reports, and inbox activity.
- Lead a team of Senior and Payment Support Officers, managing performance, training, and regular 1:1s.
- Act as the subject matter expert for complex or escalated cases.
- Monitor performance and productivity through KRI and MI reporting.
- Attend stewardship meetings and provide insight into team delivery and case status.
- Maintain high standards of quality assurance, including monitoring call outcomes and customer treatment.
- Ensure team compliance with SYSC requirements, Consumer Duty, and internal contact strategies.
- Liaise closely with the Business Support Team for seamless case handovers.
- Maintain knowledge of regulatory and legal changes impacting collections and customer outcomes.
- Work toward achieving a mandate to authorise early forbearance measures on applicable accounts.
Experience required for the role of Mortgage Collections Team Leader:
- Proven experience within a senior role in mortgage collections or financial services.
- Strong understanding of mortgage arrears, problem debt, and early-stage recoveries.
- Experience handling litigation or escalated customer cases.
- Familiarity with regulatory frameworks including SYSC, TCF, and Consumer Duty.
- Team management experience with a focus on performance and development.
- Good understanding of credit risk and operational risk within lending.
For more information regarding the role of Mortgage Collections Team Leader please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Mortgage Collections Team Leader employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Collections Team Leader
✨Tip Number 1
Familiarise yourself with the latest regulatory frameworks like SYSC and Consumer Duty. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance, which is crucial for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you improved team performance or handled complex cases effectively.
✨Tip Number 3
Network with professionals in the mortgage collections field. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals to opportunities at StudySmarter.
✨Tip Number 4
Research the company’s values and customer-first approach. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as qualifications in the hiring process.
We think you need these skills to ace Mortgage Collections Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage collections or financial services. Emphasise your team management skills and any specific achievements related to performance improvement or compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your familiarity with regulatory frameworks like SYSC and Consumer Duty, and how your experience aligns with their customer-first values.
Highlight Relevant Experience: In your application, focus on your proven experience in managing collections teams and handling escalated cases. Use specific examples to demonstrate your problem-solving skills and ability to drive team performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a role that requires high standards of quality assurance.
How to prepare for a job interview at Stellar Select
✨Showcase Your Leadership Skills
As a Mortgage Collections Team Leader, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on performance improvement and training initiatives.
✨Understand Regulatory Frameworks
Familiarise yourself with key regulatory frameworks such as SYSC, TCF, and Consumer Duty. Be ready to discuss how these regulations impact mortgage collections and how you ensure compliance within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex or escalated cases. Think of specific scenarios where you've successfully navigated challenges in mortgage arrears or customer relations.
✨Highlight Your Customer-First Approach
The lender values a customer-first approach, so be prepared to discuss how you've prioritised customer outcomes in your previous roles. Share examples of how you've balanced business objectives with customer satisfaction.
