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- Tasks: Manage mortgage arrears cases and provide top-notch customer service.
- Company: Dynamic recruitment agency in the UK with a focus on growth.
- Benefits: Hybrid working model, competitive pay, and career development opportunities.
- Why this job: Make a difference by helping customers navigate their financial challenges.
- Qualifications: Experience in mortgage servicing and strong communication skills.
- Other info: Join a supportive team and grow your career in a rewarding environment.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency in the UK is seeking an experienced Collections Specialist to manage mortgage arrears cases while providing exceptional customer service. The role requires proven experience in mortgage servicing, excellent communication skills, and a customer-focused approach.
Responsibilities include:
- Managing inquiries
- Assessing financial circumstances
- Liaising with internal teams
This opportunity offers a hybrid working model, competitive compensation, and career development prospects.
Mortgage Arrears Specialist — Hybrid, Growth & Benefits employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Arrears Specialist — Hybrid, Growth & Benefits
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Arrears Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Since this role is all about managing inquiries and providing exceptional service, think of examples from your past experiences that showcase your ability to handle tough situations with empathy and professionalism.
✨Tip Number 3
Don’t forget to research the company culture! Understanding the values and work environment of the agency will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Mortgage Arrears Specialist — Hybrid, Growth & Benefits
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage servicing and collections. We want to see how your skills match the role, so don’t be shy about showcasing your customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with mortgage arrears and how your background makes you the perfect fit for our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and demonstrate your ability to connect with customers and internal teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your mortgage servicing knowledge. Understand the common challenges in managing mortgage arrears and be ready to discuss how you've tackled similar situations in the past.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with customers in difficult situations. Think about times when you turned a negative experience into a positive one.
✨Demonstrate Customer Focus
Be ready to explain how you prioritise customer needs. Share specific instances where you went above and beyond to help a client, especially in financial distress. This will show that you truly understand the importance of a customer-focused approach.
✨Prepare for Team Collaboration Questions
As you'll be liaising with internal teams, think about your experiences working collaboratively. Prepare to discuss how you’ve worked with others to resolve issues or improve processes, highlighting your teamwork skills.
